Supervisor, Field Services

GAF; New York (NY); Remote; USD 80,000 - 120,000; Full time

Job summary

GAF is seeking a proactive Supervisor, Field Services to oversee day-to-day operations in the assigned region, with remote work and 45-60% travel to customers and events. This role reports to the Area Director, Field Services and collaborates with Sales, Design Services, and external customers to ensure top-tier customer satisfaction.

The position requires a HS diploma/GED, a preferred bachelor’s degree, and 3+ years in roofing field ops.

Qualifications

• HS Diploma or GED required.
• Bachelor's Degree preferred.
• 3+ years of related work experience in roofing field operations.
• Strong interpersonal and communication skills; ability to translate concepts into action.

Responsibilities

• Supervise frontline field reps and oversee day-to-day operations.
• Collaborate with Sales, Design Services, and customers to ensure high satisfaction.
• Manage budgets and expenses; review team performance and coaching.

Skills

Leadership

Field operations

Roofing knowledge

Communication

Education

Bachelor's degree

Tools

Google Suite

Salesforce

Job description

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don't back down from hard work- we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Team Summary

The Field Services team supports and partners with internal and external stakeholders to provide best-in-class field support for our Commercial and Residential roofing product lines. This team supports the GAF and Siplast Commercial businesses, the GAF Residential business, and provides additional support for GAF Energy, StreetBond and other Standard Industries businesses as needed.

Job Summary

The Supervisor, Field Services is responsible for supporting acceptable and uniform levels of quality on Commercial and Residential projects. He/She is responsible for managing and overseeing day to day operations of the assigned region and serves as a primary back-up to the Area Director. The Supervisor, Field Services responsibilities include but are not limited to: supervision of frontline field reps, claims resolution and legal assistance, working with new product development teams, and technical assistance. This position works cross functionally with Sales, Design Services, and external customers to ensure the highest level of customer satisfaction. This position is remote and generally requires the establishment of, and operation from, an in-home office and it requires travel of 45-60% to various customers, events and offsite meetings. This position reports to the Area Director, Field Services.

Essential Duties

• Partner with the Area Director to communicate the vision and overall strategy for the assigned Region
• Complete and communicate timely reports, insights and updates for all activities for the assigned Region
• Cultivate, manage and develop a high-performing, agile, team culture with a strong emphasis on customer support. This includes directing the day-to-day operations of the team, performance management, coaching/development throughout the year, as well as conducting mid-year and year-end performance reviews
• Partner with the contractors, customers, internal and external, to ensure the technical needs of the Region are being met, and that all Field Service Representatives are communicating with, and providing assistance to, the contractors, customers, Sales and Technical Departments
• Partner and assist Guarantee Services and Design Services in issuing guarantees and resolving claims
• Support technical training efforts for the GAF product line for commercial and residential. Provide additional support for Siplast, GAF Energy and other Standard Industries businesses as needed
• Manage and review team expenses monthly to ensure controllable expenses at or below budgeted levels

Qualifications Required

• H.S. Diploma or General Education Degree (GED) required
• Bachelor's Degree preferred
• 3+ years of related work experience involving roofing field operations and the installation of commercial and residential roofing products Required
• Comprehensive knowledge of the roofing industry, including but not limited to the core products, their use, installation, methods of specifying, problem resolution and ongoing developing technologies
• Proven ability to motivate, mentor, and lead others
• Ability to have and maintain a company credit card for business related expenses
• Excellent interpersonal and communication skills, with a proven ability to translate complicated concepts into clear action plans
• Critical thinking, problem solving and resolution skills
• The ability to have and maintain a driver's license

Qualifications Preferred

• Advanced supervisory skills, including managing and overseeing a field/remote team, coaching, and employee development
• RRC or RRO designation through IIBEC
• Ability to occasionally support and work outside of the assigned Region in order to assist other Field Services teams with workflow
• Knowledge of and skills to operate drones and the related cloud-based software for supporting drone based field activities
• Experience with Google Suite and Salesforce

Physical Demands

• Stationary Position - Occasionally
• Move/Traverse - Frequently
• Stationary Position/Seated - Occasionally
• Transport/Lifting - Rarely
• Transport/Carrying - Rarely
• Exerting Force/Pushing - Rarely
• Exerting Force/Pulling - Rarely
• Ascend/Descend - Occasionally
• Balancing - Occasionally
• Position Self/Stooping - Rarely
• Position Self/Kneeling - Rarely
• Position Self/Crouching - Rarely
• Position Self/Crawling - Rarely
• Reaching - Occasionally
• Handling - Occa
• Grasping - Occa
• Feeling -
• Communicate/Talking - Frequently
• Communicate/Hearing - Frequ