Supervisor, Field Services

GAF; New York (NY); Remote; USD 99,000 - 127,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Vacation package

Wellness program

Tuition reimbursement

Job summary

GAF is seeking a Supervisor, Field Services to oversee day-to-day field operations in the New York City and New England region. This remote role requires an in-home office and frequent travel (45–60%) to customers, events and offsite meetings.

The ideal candidate will have 3+ years in roofing field operations, strong leadership, and the ability to coordinate with Sales and Technical teams to ensure high customer satisfaction.

Qualifications

• 3+ years of related work experience involving roofing field operations and the installation of commercial roofing products.
• Comprehensive knowledge of the roofing industry, including core products, their use, installation, and problem resolution.
• Proven ability to motivate, mentor, and lead others.
• Ability to have and maintain a company credit card for business related expenses.
• Excellent interpersonal and communication skills, with a proven ability to translate concepts into action plans.

Responsibilities

• Partner with the Area Director to communicate the vision and overall strategy for the Region.
• Complete and communicate timely reports, insights and updates for all activities for the Region.
• Cultivate, manage and develop a high-performing, agile team culture with strong customer focus.
• Supervise frontline field reps and conduct performance reviews.
• Coordinate with contractors, customers, Sales and Technical Departments to meet technical needs.
• Assist Guarantee Services and Design Services in issuing guarantees and resolving claims.
• Provide technical training for Siplast products and other Standard Industries brands.
• Monitor and manage team expenses monthly to stay within budget.

Skills

Leadership

Communication

Problem solving

Driving license

Team management

Field operations

Education

H.S./GED

Bachelor’s degree preferred

Tools

Google Suite

Salesforce

Drone software

Job description

## Supervisor, Field ServicesApply: New York, NY: Full time: Posted Yesterday: 26708# At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.**Team Summary**The Field Services team supports and partners with internal and external stakeholders to provide best-in-class field support for our Siplast and Commercial roofing product lines. This team primarily supports the Siplast Commercial businesses, but will provide additional support as needed for GAF Residential, GAF Energy, StreetBond and other Standard Industries businesses as needed.**Job Summary**The Supervisor, Field Services is responsible for supporting acceptable and uniform levels of quality on Commercial projects. He/She is responsible for managing and overseeing day to day operations of the assigned New York City and New England region and serves as a primary back-up to the Area Director. The Supervisor, Field Services responsibilities include but are not limited to: supervision of frontline field reps, trainings, claims resolution, sales support, and legal assistance, working with new product development teams, and technical assistance. This position works cross functionally with Sales, Design Services, and external customers to ensure the highest level of customer satisfaction. This position is remote and generally requires the establishment of, and operation from, an in-home office and it requires travel of 45-60% to various customers, events and offsite meetings. This position reports to the Area Director, Field Services. **Essential Duties*** Partner with the Area Director to communicate the vision and overall strategy for the assigned Region* Complete and communicate timely reports, insights and updates for all activities for the assigned Region* Cultivate, manage and develop a high-performing, agile, team culture with a strong emphasis on customer support. This includes directing the day-to-day operations of the team, performance management, coaching/development throughout the year, as well as conducting mid-year and year-end performance reviews* Partner with the contractors, customers, internal and external, to ensure the technical needs of the Region are being met, and that all Field Service Representatives are communicating with, and providing assistance to, the contractors, customers, Sales and Technical Departments* Partner and assist Guarantee Services and Design Services in issuing guarantees and resolving claims* Support technical training efforts for the Siplast product line for commercial. Provide additional support for Standard Industries businesses as needed* Manage and review team expenses monthly to ensure controllable expenses at or below budgeted levels**Qualifications Required*** H.S. Diploma or General Education Degree (GED) required* Bachelor’s Degree preferred* 3+ years of related work experience involving roofing field operations and the installation of commercial roofing products Required* Comprehensive knowledge of the roofing industry, including but not limited to the core products, their use, installation, methods of specifying, problem resolution and ongoing developing technologies* Proven ability to motivate, mentor, and lead others* Ability to have and maintain a company credit card for business related expenses* Excellent interpersonal and communication skills, with a proven ability to translate complicated concepts into clear action plans* Critical thinking, problem solving and resolution skills* The ability to have and maintain a driver’s license**Qualifications Preferred*** Advanced supervisory skills, including managing and overseeing a field/remote team, coaching, and employee development* RRC or RRO designation through IIBEC* Ability to occasionally support and work outside of the assigned Region in order to assist other Field Services teams with workflow* Knowledge of and skills to operate drones and the related cloud-based software for supporting drone based field activities* Experience with Google Suite and Salesforce* Full Knowledge of Siplast product lines**Physical Demands*** Stationary Position - Occasionally* Move/Traverse - Frequently* Stationary Position/Seated - Occasionally* Transport/Lifting - Rarely* Transport/Carrying - Rarely* Exerting Force/Pushing - Rarely* Exerting Force/Pulling - Rarely* Ascend/Descend - Occasionally* Balancing - Occasionally* Position Self/Stooping - Rarely* Position Self/Kneeling - Rarely* Position Self/Crouching - Rarely* Position Self/Crawling - Rarely* Reaching - Occasionally* Handling - Occasionally* Grasping - Occasionally* Feeling -* Communicate/Talking - Frequently* Communicate/Hearing - Frequently* Repetitive Motions - Occasionally* Coordination - Occasionally**Travel Requirements:** 40-60% **Minimum Requirements** **Pay Transparency** Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.Base Salary Range: $99,000-$126,500**How We Protect What Matters Most:**1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).