Supervisor Field Service North America and EMEA Only
Vertiv
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Benefits offered by this job
Job summary
Vertiv in California seeks a senior field service engineer to supervise and train teams, perform complex electrical tests, and lead large turnkey projects such as generator tests and substation commissioning. You will develop tests, prepare proposals, and manage field scheduling and billing.
The role requires strong NEC knowledge, project leadership, and client-facing skills. Travel to sites and occasional out-of-town work are expected as part of delivering high value service.
Qualifications
- Requires knowledge of the National Electrical Code and industry standards (OSHA, NFPA)
- Experience with power quality surveys, generator start-up, high/medium voltage substation work
- Ability to supervise large projects and manage field teams
Responsibilities
- Supervise, train and assist field service engineers and technicians in all aspects of field service work in the area
- Perform complex troubleshooting, tests, inspections and appraisals on electrical systems
- Lead large projects including generator acceptance tests and substation commissioning
- Develop tests and inspections for new field service areas
- Prepare estimates, proposals, fieldwork plans, scheduling, reports and billing
- Write detailed project reports and process job billing accurately
- Conduct analyses for equipment-labeling projects per standards and company procedures
- Engage with clients and participate in business development activities
Skills
Education
Tools
Job description
- Supervise, train and assist other field service engineers and technicians while being responsible for all aspects of field service work in the area.
- Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems.
- Lead large projects requiring specialized skills such as generator acceptance tests, commissioning of larger substations, supervising “turnkey” projects, detailed power survey and other types of electrical consultation.
- Instrumental in developing tests and inspections in new areas of field services.
- Perform job estimating, proposal preparation, fieldwork, scheduling, reports, and billing.
- Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
- May perform complex analysis and evaluative tasks necessary to complete equipment-labeling projects consistent with recognized industry and international standards, local jurisdiction requirements and Company procedures.
- Actively involved client interface and business development activities.
- Supervise, train and assist other field service engineers and technicians while being responsible for all aspects of field service work in the area.
- Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems.
- Lead large projects requiring specialized skills such as generator acceptance tests, commissioning of larger substations, supervising “turnkey” projects, detailed power survey and other types of electrical consultation.
- Instrumental in developing tests and inspections in new areas of field services.
- Perform job estimating, proposal preparation, fieldwork, scheduling, reports, and billing.
- Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
- May perform complex analysis and evaluative tasks necessary to complete equipment-labeling projects consistent with recognized industry and international standards, local jurisdiction requirements and Company procedures.
- Actively involved client interface and business development activities.
- 1+ Senior Field Engineer, Field Engineer, and/or Technician
To perform the job successfully, an individual should demonstrate the following competencies:
- Action Oriented – Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
- Building Effective Teams – Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team.
- Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind.
- Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results.
- Directing Others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results.
- Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
Please note minimum and preferred requirements for education. This includes degree, specializations and certifications.
- Graduate Engineer BSEE or BSME and six years’ experience; OR
- Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience; OR
- High school education or equivalent and ten years minimum same or similar work experience.
Please list all experience required to perform this job. You may note some requirements as preferred.
- Strong knowledge of the National Electrical Code and various industry standards, such as OSHA and NFPA.
- Requires special skills in a majority of the following: Power quality surveys - generation and co-generation start-up – ANSI, NEC, NEMA and U.L. specifications (field evaluation); pilot wire and distance relaying - computer power system transient surveys - vector, phasor analogy; UPS systems - drive systems - complex control systems - medium and high voltage substation start-up, vibration analysis.
- Strong background and experience in all types of switchgear and equipment testing through the 500-kV class.
- Thorough knowledge of electrical apparatus testing with a strong theoretical understanding of electrical power systems, and good aptitude for problem evaluation.
- A high degree of communication, supervisory, organizational and management skills are required.
- A good theoretical background and strong management skills are necessary.
- Communicate effectively, in writing and verbally, with clients, peers and management.
- Good judgment, dependable, supervises large-scale projects with technical expertise and good business management skills.
- Strong computer skills including editing, formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
- Technical presentations and articles may be required.
- Willing to work flexible hours, weekends, holidays and night work. Must be available for out-of-town and international travel of up to several weeks.
- Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell. Frequently required to sit, climb and balance. Specific vision abilities required by this job include close vision, distance vision, basic color differentiation and the ability to adjust focus. Regularly lift and/or move up to 25 pounds, and frequently lift and/or move 100-pound test sets.
- Valid Driver’s License.
The anticipated salary range for this role in the California locality is between $116,472-$145,591 per year; salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com.
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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