Field Supervisor (Switchgear)
Vertiv
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Job summary
Vertiv is seeking a Field Supervisor to oversee a service region, lead a team performing start-up commissioning, integration, emergency service and troubleshooting of high- and medium‑voltage equipment. The role emphasizes customer rapport, technical leadership and accountability for projects, safety and service delivery.
The supervisor will manage field operations, write reports, assist in project estimation, and ensure training progression and compliance with safety and quality procedures.
Qualifications
- Graduate of Electrical Technical School or Military equivalent with nine years in field service.
- Alternatively, high school education with ten years' related experience.
- Working knowledge of Electrical Power Distribution and switchgear.
- Strong knowledge of NEC and OSHA/NFPA standards.
- Ability to communicate with customers and provide expert on-site consultation.
Responsibilities
- Supervise, train and assist other field service technicians while being responsible for all aspects of field service work in the area.
- Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems.
- Oversee and schedule all OJT requirements of Area associates to complete training.
- Provide guidance to others on complicated situations.
- Maintain certifications per Job Progression table.
Skills
Education
Tools
Job description
A Field Supervisor is responsible for performing supervisory duties in his service region, leading a team responsible for performing start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical switchgear 480VAC/15KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, plc, meters and other automated devices as well as mechanical repairs and modifications. The supervisor is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The supervisor will provide technical expertise, safety leadership and accountability for all installed projects, technical support, and T&M work.
A Field Supervisor is responsible for performing supervisory duties in his service region, leading a team responsible for performing start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical switchgear 480VAC/15KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, plc, meters and other automated devices as well as mechanical repairs and modifications. The supervisor is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The supervisor will provide technical expertise, safety leadership and accountability for all installed projects, technical support, and T&M work.
- Supervise, train and assist other field service technicians while being responsible for all aspects of field service work in the area.
- Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems.
- Supervise large projects requiring specialized skills such as acceptance tests, commissioning of larger substations, supervising "turnkey" projects, detailed power survey and other types of electrical consultation.
- Instrumental in developing tests and inspections in new areas of field services.
- Perform job estimating, proposal preparation, fieldwork, scheduling, reports and billing.
- Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
- Actively involved client interface and business development activities.
- Responsible for registering Area associates for training needed to progress in the job progression.
- Oversee and schedule all OJT requirements of Area associates to complete training.
- Provides guidance to others on complicated situations
- Maintain certifications per Job Progression table
- Assist in development of Safety and Quality procedures/guidelines
- Provide accurate and timely reporting according to company guidelines
- Timecards, expense reports, mileage reports, ticket closure, forms et al.
- Maintain individual inventory in accordance with company policy
- Maintain company property according to company policies
- Vehicle, credit cards, PPE, test equipment, laptop, et al.
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer for where applicable
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
- Maintain customer satisfaction rates according to company guidelines
- Attend Customer Meetings as required
- In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
- Conduct themselves in a high degree of professionalism, and of service delivery
- Ability to handle stressful situations and provide a calming effect to customer
- High level of diplomacy when interacting with internal and external customers
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Maintain productive utilization rate according to company guidelines
- Enforce company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and procedures
- Maintain proper and adequate level of internal communications
- Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, electronic communications, et al.
- 8-10 Service Center Field Technicians (FT’s)
- Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience OR High school education or equivalent and ten years minimum same or similar work experience.
- Possess a working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
- Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures
- Strong knowledge of the National Electrical Code and various industry standards, such as OSHA and NFPA.
- Provide on-site customer consultation, must be able to present themselves as an expert in the field
- Expert analytical, problem-solving, and communication skills (verbal and written) required.
- Able to manage customer expectations during stressful situations
- A high degree of communication, supervisory, organizational and management skills are required
- Valid driver’s license is required
- Must be able to read and interpret electrical line diagrams and blueprints
- Ability to summarize and report all work related tasks performed
- Ability to give technical assistance via the telephone to customers on a regular basis
- Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
- Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
- Must have ability to regularly lift at least 50 pounds
- Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- Strong computer skills including editing, formatting, and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
- Foster a Customer-First Mindset
- Medium Lifting (30 Ibs. – 45 Ibs.)
- Heavy Lifting (over 50 Ibs.)
- Frequent Standing
- Frequent kneeling / crawling / stooping
- Frequent bending / twisting
- Frequent climbing (stairs, ladders)
- Frequent driving (car, van, truck
- Noise Level (Medium / High need to shout to be heard)
- Working around moving machinery (fork-lifts, tractors)
- Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
- 80%
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
Safety. Integrity. Respect. Teamwork. Inclusion.
- High-Performance Culture
- Customer Focus
- Operational Excellence
- Innovation
- Financial Strength
- Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com .
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
Safety. Integrity. Respect. Teamwork. Inclusion.
- High-Performance Culture
- Customer Focus
- Operational Excellence
- Innovation
- Financial Strength
- Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com
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