Supervisor, Field Service Engineering

Light & Wonder; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Light & Wonder in the United States seeks a Field Service Manager to oversee regional operations, reconfiguration, distribution and service activities at facilities and satellites.

You will coordinate field service, train and mentor staff, visit sites, optimize workflows, manage assets, and ensure on-time reconfiguration and installation with sales teams.

The role requires travel on short notice and a strong commitment to customer satisfaction and operational excellence.

Qualifications

• Field Service management experience
• Strong communication and customer service orientation
• Willingness to travel on short notice
• Ability to manage field operations and personnel
• Proficient in MS Office; ERP experience a plus

Responsibilities

• Coordinate field service operations per policy to install, service, and maintain products in the field.
• Communicate with customers and internal teams to ensure top-tier support.
• Conduct site visits and ride-alongs with service staff.
• Develop and evaluate training for personnel.
• Plan and implement efficient operational processes.
• Monitor assets and manage inventory within area of responsibility.
• Ensure on-time reconfiguration and installation schedules with sales orders.

Skills

Field operations management

People leadership

Customer service orientation

Strong communication

Analytical skills

MS Office proficiency

ERP experience

Travel willingness

Gaming devices knowledge

Education

High School diploma; A/A, technical school or equivalent

Tools

Oracle ERP

Job description

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Job Summary:

Administer and manage operations of Field Service, reconfiguration, distribution and other departments required in a regional facility and satellites by performing the following duties personally or through subordinate employees in coordination with direct Managers & Regional Director

Essential Job Functions:

• Coordinates field service operations in accordance with company policies and principles to facilitate installing, converting, servicing and maintaining product in the field.
• Communicates and visits with customers and internal departments to evaluate and promote first-in-class customer support in service area.
• Could Perform Site Visits and Ride-Alongs with service personnel
• Assist with develop and evaluate training for personnel.
• Develop and implement operational processes.
• Identify Field Service challenges and help develop solutions in coordination with direct managers.
• Develops and recommends plans for efficient use of company resources.
• Coach, mentor and lead by example all personnel reporting to the position.
• Responsible for proper monitoring and inventory of company assets within area of responsibility.
• Evaluates labor requirements recommends adjustments as needed within budget requirements.
• Ensures timely product reconfiguration and installation schedules by coordinating the sales order process through support departments and customer interaction.

Qualifications

Qualifications:

Education:

High School diploma; A/A, technical school or equivalent work experience

Experience:

A minimum of two years of experience in Field Service.

Knowledge, Skills, & Abilities:

• Ability to manage field operations.
• Must be innovative, forward thinking and flexible.
• Proven ability to manage personnel in a service operations environment.
• Strong interpersonal skills, analytical skills and customer service orientation.
• Excellent communication skills.
• Accomplished PC skills including MS Office, MS Outlook, Internet and Intranet. Oracle ERP skills a plus; any ERP experience a plus.
• Keen understanding of Gaming Devices & Associated Equipment.
• Ability and willingness to travel on short notice.

Physical Requirements:

Work Conditions: May require weekend and evening hours. May require travel. Working conditions similar to those of other comparable positions in the industry

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job‑related tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.