Supervisor - FAE

Wistron; Fort Worth (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Wistron in Fort Worth, TX is seeking a Supervisor for Failure Analysis Engineering. You will oversee cross‑functional failure analysis spanning electrical, mechanical, thermal domains and drive rapid root-cause actions for high‑volume production.

The role requires hands‑on leadership, engineering excellence, and collaboration with manufacturing, quality, supplier, and customer support teams to improve product reliability and ensure timely corrective actions.

Qualifications

• Education: Bachelor's degree in Engineering or 4 years related experience.
• 3+ years of experience in failure analysis, reliability engineering, hardware quality, product engineering, or related field.
• 2+ years of experience leading or supervising engineers, technicians, or technical teams.
• Knowledge of SMT manufacturing, solder joint analysis, and IPC standards; experience with HALT, HASS, thermal cycling, vibration testing; data analysis tools such as Python, JMP, Minitab, Excel.

Responsibilities

• Direct supervision of 5–15 engineers and technicians. Lead cross-functional quality and production teams.
• Oversee FA operations covering electrical, mechanical, and thermal failure analysis; assign requests and prepare final FA reports.
• Lead RCA investigations using 8D, Ishikawa, FMEA, and PDCA; validate actions with KPIs.
• Drive continuous improvement to reduce turnaround time and improve analysis accuracy.
• Perform other duties to support department or plant operations.

Skills

Leadership

RCA

Data analysis

Collaboration

Education

Bachelor's in Eng

4 years exp

Tools

Oscilloscope

DMM

Logic Analyzer

X-ray

SEM

FIB

Job description

Job Details: Job Location: Fort Worth, TX 76177, Position Type: Full Time, Education Level: 4 Year Degree, Job Shift: Day, Job Category: Engineering, JOB DESCRIPTIONComplete all fields. If a field does not apply, enter “N/A” and provide rationale where appropriate.

Job Title Supervisor – FAEDepartmentMAAR00LocationFort Worth Alliance, TXReports ToDepartment ManagerEmployment TypeFull-Time FLSA ClassificationSalary / Exempt EEO-1 CategoryFirst/Mid-Level Officials and ManagersJob Grade10Document Revision / Date 1.

Position Summary

The FAE Supervisor role will oversee failure analysis activities across system, board, component, mechanical, thermal, electrical, and manufacturing domains. The supervisor will drive rapid root-cause analysis of product failures, establish corrective and preventive actions, and partner closely with manufacturing, quality, supplier, and customer-support organizations. The ideal candidate is a hands-on technical leader who can manage complex investigations in a high-volume, fast-paced environment while developing engineering talent and improving overall product reliability.

Essential Duties and Responsibilities

1. Department Leadership and People Management

   Direct supervision of 5–15 engineers and technicians. Conducts performance evaluations that are timely and constructive. Lead cross-functional quality and production teams. Recruit, train, mentor, and evaluate engineers and technicians. Foster an environment that promotes collaboration, knowledge sharing, and continuous professional growth. Provide technical guidance on complex investigations and decision-making in escalated cases. Handles discipline and termination of employees as needed in accordance with company policy. 30%

2. Failure Analysis Operations Oversight

   Supervise day-to-day FA operations covering electrical, mechanical, and thermal failure analysis. Prioritize and assign failure analysis requests for returned units, line failures, and reliability test issues. Ensure the application of advanced analytical techniques including X-ray, SEM/EDS, decapsulation, cross-sectioning, micro-probing, and thermal imaging. Lead the preparation of final FA reports for internal and customer use, ensuring clarity, technical accuracy, and actionable conclusions. 30%

3. Root Cause and Corrective Action

   Lead high-visibility investigations on systemic or recurring failures affecting production yield or customer satisfaction. Oversee cross-functional teams performing RCA using structured problem-solving tools (8D, Ishikawa, FMEA, PDCA). Validate corrective actions and track the effectiveness of implemented solutions through measurable KPIs. Ensure lessons learned are systematically documented and shared across engineering, quality, and manufacturing functions. 25%

4. Continuous Improvement

   Drive process improvements to reduce turnaround time, improve analysis precision, and increase customer satisfaction. Monitor departmental Key Performance Indicators (KPIs) for efficiency, accuracy, and responsiveness. 10%

5. Other Responsibilities

   Perform other duties as needed to support department or plant operations. 5%

Qualifications

3. Minimum Competency Requirements
These are the minimum requirements needed to perform the job competently. Do not use preferred criteria in place of minimum requirements.

Competency Element Minimum Requirement

• Education: Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Manufacturing Engineering or related study or 4 years equivalent experience. Relevant Work Experience
• 3+ years of experience in failure analysis, reliability engineering, hardware quality, product engineering, or a related field.
• 2+ years of experience leading or supervising engineers, technicians, or technical teams.
• Licenses / Certifications: N/A
• Technical Skills: Proficiency with diagnostic equipment (oscilloscope, DMM, logic analyzer, X-ray, SEM, FIB, etc.) Ability to interpret schematics, layout drawings, and bill of materials (BOM).
• Job / Process Knowledge: Knowledge of SMT manufacturing, solder joint analysis, and IPC standards. Familiarity with reliability testing (HALT, HASS, thermal cycling, vibration testing) Experience with data analysis tools (Python, JMP, Minitab, Excel).
• Language / Communication: English / Mandarin (Strong Plus)

4. Competency Equivalency / Substitution

If your department permits an equivalent combination of education, training, or experience, define it here. Example: “Associate degree plus 3 years of relevant experience.” N/A

5. Additional Competencies / Behavioral Requirements

• Problem Solving / Judgment: Analytical Thinking: Strong ability to dissect complex problems and identify root causes.
• Communication / Teamwork: Communication: Ability to write clear, data-supported reports and present findings to technical and non-technical audiences and provide timely feedback to support other teams.
• Leadership / Supervision: Collaboration: Can effectively lead multidisciplinary teams to solve technical challenges.
• Other: Continuous Improvement: Ability to enhance product reliability and manufacturing efficiency

6. Physical / Environmental / Schedule Requirements

• Area Requirement: Physical Demands: Lift up to 50 lbs.
• Work Environment / PPE: ES D Smock
• Schedule / Overtime: Schedule as required to complete responsibilities
• Travel / Other: Limited to none