Supervisor, F&B-NonEx

Rosie’s Gaming and Colonial Downs; Hampton (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

Rosie’s Gaming Emporium – Hampton, part of Colonial Downs Group, is seeking a Supervisor, F&B-NonEx to oversee day-to-day food & beverage operations and lead shifts during business hours, ensuring ABC and ServSafe policies are followed. You will train staff, monitor service standards, coordinate with supervisors, manage room setup and private event support, and act as a liaison with management as needed.

Strong leadership and communication skills are required.

Qualifications

• High school diploma or equivalent.
• Three to five years of progressive experience in a food and beverage environment preferred.
• Must obtain and maintain Serv-Safe certification.
• Must obtain and maintain a valid racing license.

Responsibilities

• Oversee day-to-day operations of the Food & Beverage department.
• Lead various shifts during business hours, enforcing ABC & ServSafe policies.
• Provide guest service training and departmental orientation for new team members.
• Monitor activities to ensure standards and profitability.
• Coordinate with other supervisors and managers on schedules, ordering, and par levels.
• Ensure dining room setup and readiness for service, including private events.

Skills

Leadership

Communication

Guest service

Money handling

Stress management

Digital literacy

Kitchen skills

Bar operations

Education

High school diploma or equivalent

Serv-Safe certification

Valid racing license

Job description

Title: Supervisor, F&B-NonEx

Requisition ID#: 5407

Location:

Hampton, VA, US, 23666

Property: Rosie’s Gaming Emporium – Hampton

Pay Range: 18.00 per hour

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Job Summary

Assists departmental management by overseeing day-to-day operations as well as providing directions to all Food & Beverage staff. Lead various shifts during business hours, enforcing ABC & Serv safe policies

Essential Duties And Responsibilities

• Provides guest service training and departmental orientation for new Team Members.
• Works with manager to provide on-going training for all Team Members.
• Monitors the day-to-day activities of the department(s) as subject to established company policies.
• Reviews the work activities of subordinate Team Members to ensure that work is being performed within the standards established by management.
• Assists manager in reviewing activities in all reporting areas to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.
• Coordinates with other food & beverage supervisors and food & beverage managers on work schedules, ordering of food, and par levels.
• Delegates duties and responsibilities to food & beverage personnel based on operational needs to ensure adequate coverage.
• Oversees side work responsibilities and opening and closing duties.
• Ensure that the dining room is set up and ready for service.
• Assists with set-up and breakdown for private events.
• Acts as a liaison with external agencies and/or company leadership as needed or requested.
• Performs other related duties as assigned.

#rosies

Required Skills And Abilities

• Demonstrated leadership skills.
• Excellent verbal and written communication skills.
• Excellent guest service and interpersonal skills.
• Strong and accurate money handling skills.
• Ability to work under stress in a fast-paced environment.
• Digital literacy in computer programs relating to the food & beverage department.
• Ability to work in the kitchen with food
• Ability to work at the bar with Alcoholic beverages

Education And Experience

• High school diploma or equivalent.
• Three to five years of progressive experience in a food and beverage environment preferred.
• Other combinations of education and experience may be considered.
• Must obtain and maintain Serv-Safe certification.
• Must obtain and maintain a valid racing license.

Physical Requirements & Working Conditions

• The Team Member will be required to stand for the duration of the shift.
• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, flashing lights, and smoke, depending on the assigned station and guest volume.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Colonial Downs Group is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply. If you are passionate about marketing and thrive in a fast-paced environment, we want to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Already Work Here?

Nearest Major Market: Hampton Roads