Supervisor, F&B Beverage-NonEx

Rosie’s Gaming and Colonial Downs; Richmond (VA); On-site; USD 20,457 - 29,136; Full time

Job summary

A gaming and entertainment venue in Richmond, VA, is seeking a Supervisor for F&B Beverage-NonEx to manage day-to-day operations and oversee Food & Beverage staff. Responsibilities include training new team members, monitoring departmental standards, and ensuring excellent guest service. The ideal candidate should have leadership skills and a strong background in food and beverage operations, along with relevant certifications. This role involves standing for extended periods and may require working evenings and weekends.

Qualifications

• High school diploma or equivalent required.
• 3-5 years progressive experience in food and beverage preferred.
• Serv-Safe certification must be obtained and maintained.

Responsibilities

• Oversee day-to-day operations in F&B.
• Train new Team Members and provide ongoing training.
• Monitor departmental activities to ensure standards are met.

Skills

Leadership skills

Verbal communication

Written communication

Guest service skills

Money handling skills

Ability to work under stress

Digital literacy

Education

High school diploma or equivalent

3-5 years experience in food and beverage

Serv-Safe certification

Valid racing license

Job description

Overview

Title: Supervisor, F&B Beverage-NonEx

Requisition ID#: 3030

Location: Richmond, VA, US, 23225

Property: Rosie’s Gaming Emporium – Richmond

Pay Range: 18.00

About Churchill Downs Incorporated

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historic racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Job Summary

Assists departmental management by overseeing day-to-day operations as well as providing directions to all Food & Beverage staff.

Essential Duties And Responsibilities

• Provides guest service training and departmental orientation for new Team Members.
• Works with manager to provide on-going training for all Team Members.
• Monitors the day-to-day activities of the department(s) as subject to established company policies.
• Reviews the work activities of subordinate Team Members to ensure that work is being performed within the standards established by management.
• Assists manager in reviewing activities in all reporting areas to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.
• Coordinates with other food & beverage supervisors and food & beverage managers on work schedules, ordering of food, and par levels.
• Delegates duties and responsibilities to food & beverage personnel based on operational needs to ensure adequate coverage.
• Oversees side work responsibilities and opening and closing duties.
• Ensure that the dining room is set up and ready for service.
• Assists with set-up and breakdown for private events.
• Acts as a liaison with external agencies and/or company leadership as needed or requested.

Required Skills And Abilities

• Demonstrated leadership skills.
• Excellent verbal and written communication skills.
• Excellent guest service and interpersonal skills.
• Strong and accurate money handling skills.
• Ability to work under stress in a fast-paced environment.
• Digital literacy in computer programs relating to the food & beverage department.

Education And Experience

• High school diploma or equivalent.
• Three to five years of progressive experience in a food and beverage environment preferred.
• Other combinations of education and experience may be considered.
• Must obtain and maintain Serv-Safe certification.
• Must obtain and maintain a valid racing license.

Physical Requirements & Working Conditions

• The Team Member will be required to stand for the duration of the shift.
• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, flashing lights, and smoke, depending on the assigned station and guest volume.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.