Supervisor - Epic Training

EvergreenHealth; Kirkland (WA); On-site; USD 122,000 - 195,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Health Savings Account

Flexible Spending Account

Life and Disability Insurance

Tuition Assistance

Paid Time Off

Paid Holidays

Parking

Commuter Benefits

Job summary

EvergreenHealth in Kirkland, WA is seeking an experienced leader to head the Epic Training Team. You will guide the strategy, design, and delivery of Epic training programs across clinical and operational domains.

You will supervise staff, plan resources, and ensure training aligns with workflows, policies, and change management efforts. Strong leadership, project management, and Epic EMR expertise are essential for this role.

Qualifications

• Bachelor's degree in Healthcare or related field or equivalent combination of education and experience.
• 5+ years designing, implementing, and supporting healthcare training programs.
• 5+ years Epic or comparable EMR experience.
• Previous lead or supervisory experience.
• Experience coordinating multiple projects with competing priorities.
• Experience developing instructor-led, virtual, and eLearning programs.

Responsibilities

• Lead and supervise the Epic Training Team, including coaching and mentoring staff.
• Plan, develop, implement, and evaluate Epic training programs.
• Manage instructor-led, virtual, eLearning, and blended learning formats.
• Coordinate training calendars, staffing, and logistics for delivery.
• Collaborate with Clinical Informatics and stakeholders to reflect current workflows.
• Provide guidance on complex training issues and resource conflicts.
• Support training environment strategy, testing, and maintenance.

Skills

Leadership

Project management

Epic workflows

Communication

Facilitation

Coaching / mentoring

Staff development

Education

Bachelor's in Healthcare or related field

Master's degree (preferred)

Tools

Visio

Adobe Acrobat

Microsoft Teams

Job description

Wage Range: $121,846 - $194,938 per year

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Job Summary:

Responsible for providing leadership for the Epic Training Team and serves as EvergreenHealth's subject matter expert for Epic training strategy. Oversees the day-to-day activities of the training team, including supervising staff, resource planning, curriculum development, training environment management, and project implementation. Ensures the successful development, delivery, and continuous improvement of Epic training programs that support clinical, operational, and regulatory objectives. Partners closely with Clinical Informatics, Epic Application Analysts, Operational Leaders, and clinical stakeholders to ensure training programs align with clinical workflows, application functionality, organizational priorities, and change management initiatives.

Primary Duties:

1. Supervises the Epic Training Team by leading, developing, coaching, and mentoring staff.
2. Participates in interviewing, hiring, evaluation, disciplinary action, and termination in collaboration with department leadership.
3. Assigns, prioritizes, and monitors work to ensure appropriate staffing, distribution of work, classroom coverage, project completion, and department workflow support.
4. Leads the planning, development, implementation, delivery, and evaluation of comprehensive Epic training programs which support new employee orientation, ongoing education, and post-live optimization.
5. Oversees the development and maintenance of high-quality instructor-led, virtual, eLearning, and blended learning programs that incorporate adult learning principles and organizational standards.
6. Supports classroom instruction, virtual education, blended learning, and one-on-one coaching as needed to meet organizational training requirements.
7. Oversees Epic training environments, including environment strategy, playground development, refresh schedules, maintenance, testing, and issue resolution to support effective education and training activities.
8. Coordinates training operations, including training calendars, classroom scheduling, instructor assignments, resource planning, and training logistics to ensure efficient program delivery.
9. Collaborates with Clinical Informatics, Epic Application Analysts, operational leaders, subject matter experts, and other stakeholders to ensure training content accurately reflects current workflows, system functionality, organizational policies, and best practices.
10. Provides guidance for complex training issues, resource conflicts, operational concerns, and training environment challenges which facilitates collaboration, timely resolution and effective communication.
11. Participates in department planning, resource allocation, and process improvement initiatives to enhance training effectiveness and operational efficiency.
12. Ensures compliance with EvergreenHealth policies, regulatory requirements, information security requirements, patient privacy regulations, and applicable healthcare education standards.
13. Performs other duties as assigned.

License, Certification, Education or Experience:

REQUIRED for the position:

• Bachelor's degree in Healthcare or related field or equivalent combination of education and experience.
• 5 years of experience designing, implementing, and supporting healthcare training programs.
• 5 years of recent Epic or comparable electronic medical record (EMR) experience.
• Previous lead or supervisory experience
• Experience supervising organizational initiatives, operational workflows and multiple concurrent projects with competing priorities.
• Experience developing instructor-led, virtual, and eLearning education programs.

• Strong leadership, coaching, mentoring, and employee development skills.
• Excellent project management and organizational skills.
• Strong understanding of Epic application workflows and training environment management.
• Excellent written, verbal, presentation, and facilitation skills.
• Proficiency with Microsoft Office Suite, Microsoft Teams, Visio, Adobe Acrobat, and eLearning tools.

DESIRED for the position:

• Master's degree in Healthcare or related field.
• Epic Principal Trainer (PT), Credentialed Trainer (CT), or Epic Certification.
• 2 years of previous leader or supervisory experience.

Benefit Information:

Choices that care for you and your family

At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

• Medical, vision and dental insurance
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans 457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits
• Cafeteria & Gift Shop Discount

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

Kirkland Employee Benefits | Kirkland, WA | EvergreenHealth