Supervisor, Entertainment

Hard Rock Hotel & Casino Ottawa; Bristol (TN); On-site; USD 46,000 - 59,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking an Entertainment Supervisor to oversee day-to-day coordination and execution of live events across the property, including Hard Rock Live. You will lead event logistics, artist services, and staff, collaborating with the Director of Entertainment and other departments.

This full-time leadership role requires independent decision-making, strong judgment, and the ability to manage complex logistics in a fast-paced environment.

Qualifications

• Minimum 3 years in live event production or related field.
• Bachelor’s degree in business, Entertainment, Hospitality, or related field preferred.
• Familiarity with Ticketmaster systems desirable.

Responsibilities

• Assist Director of Entertainment with artist contracts and show riders.
• Coordinate artist hospitality, dressing rooms, catering, and security.
• Develop event layouts and production schedules in line with codes.
• Maintain booking calendars, show folders, and P&L statements.
• On-site representative for Entertainment Dept during events.
• Prepare artist settlements and wrap reports.
• Coordinate staffing and ticketing with box office.
• Collaborate with ticketing partners on event builds and guest lists.
• Track artist memorabilia and show assets.
• Communicate with stakeholders for smooth execution.

Skills

Highly organized

Excellent interpersonal skills

Calm under pressure

Proficient in Microsoft Office

Cross-team communication

Staff leadership

Education

Bachelor’s degree in business, Entertainment, Hospitality, or related field

Tools

Ticketmaster familiarity (Host/TM1/Archtics)

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Position Summary:

The Entertainment Supervisor supports the day-to-day coordination and execution of live entertainment events across the property, including Hard Rock Live. This role is responsible for managing event logistics, artist services, administrative support, and show execution in collaboration with the Director of Entertainment and other departments. It assists with event planning, ticketing, hospitality, guest services, security coordination, and more. The role provides leadership during events and helps guide part-time, on-call, and front-of-house staff to ensure a high-quality guest and artist experience.

This is a full-time leadership role responsible for supporting entertainment operations and executing live events across the property. The position requires strong independent decision-making, sound judgment, and the ability to manage complex logistics in a fast-paced environment. Evening, weekend, and holiday availability is required.

Essential Functions:

• Assist the Director of Entertainment in managing artist contracts, show riders, advance materials, and internal paperwork.
• Assist in coordinating artist hospitality, dressing rooms, catering, transportation, security, merchandise needs, meet & greets, and credentialing.
• Assist with the development and review of event layouts, production schedules, and occupancy plans in compliance with fire codes and venue guidelines.
• Maintain accurate booking calendars, show folders, ticket hold sheets, profit/loss statements, and department files.
• Support day-of-show operations by acting as the on-site representative for the Entertainment Department, facilitating communication between departments and resolving real-time issues.
• Help prepare artist settlements, production advance documents, and wrap reports.
• Coordinate usher, box office, merchandise, and other event staffing assignments in collaboration with department supervisors.
• Work closely with box office personnel and ticketing partners on event builds, ticket scaling, reporting, and guest list management.
• Track and maintain artist memorabilia and show assets for use throughout the property.
• Communicate clearly with internal and external stakeholders as well as production teams, artist representatives, and vendors to ensure smooth event execution.
• Monitor event readiness, including the completion of setups, crowd flow planning, signage, credentials, and front-of-house coordination.
• Order, inventory, and maintain departmental supplies.
• Assist in reviewing marketing and promotional opportunities related to shows, pre-sale announcements, or on-sale logistics.
• Participate in interdepartmental planning meetings for upcoming events and special projects.
• Other duties as assigned in support of Entertainment Department objectives.

Qualifications:

• Minimum 3 years of experience in live event production, venue operations, or entertainment administration.
• Bachelor’s degree in business, Entertainment, Hospitality, or related field preferred.
• Knowledge of artist contracts, riders, ticketing systems, hospitality, and venue logistics required.
• Previous experience in a casino, resort, theater, or concert venue setting preferred.
• Familiarity with Ticketmaster (Host, TM1, or Archtics) is highly desirable.
• Must be 21 years of age or older and able to obtain any required licenses or certifications per regulatory requirements.

Key Skills & Attributes:

• Highly organized, with strong attention to detail and follow-through.
• Excellent interpersonal skills and ability to communicate effectively across teams and with visiting productions.
• Calm under pressure, able to troubleshoot during live events and high-volume environments.
• Proficient in Microsoft Office; comfortable working with event documentation, diagrams, and operational tools.
• Ability to manage multiple priorities and adjust to changing needs on show days.
• Comfortable leading briefings and directing part-time or on-call staff during events.

Working Conditions & Physical Demands:

• Must be able to stand, walk, and move throughout venue spaces for extended periods during events.
• Able to lift and move up to 25 lbs. and assist with light event setup tasks when necessary.
• Must be comfortable working in environments with loud music, flashing lights, and large crowds.
• Requires flexible hours including evenings, weekends, and holidays based on event calendar.

PAY RANGE:

$45,600 - $59,300/Salary