Supervisor Enrollment Services

Independence Blue Cross; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Independence Blue Cross is seeking a seasoned supervisor to lead enrollment teams in a fast-paced health insurance environment. You will supervise staff, manage performance timelines, and ensure accurate member enrollment processing while coordinating with QA for quality improvements.

The role requires strong leadership, policy adherence, and data processing knowledge, with an emphasis on customer service and productivity metrics. OverTime may be required as needed.

Qualifications

• High School Diploma or College Degree preferred.
• Minimum 6 years of experience in the health insurance industry, preferably enrollment.
• Demonstrated leadership, organizational, and written communication skills.
• Familiarity with data processing and the ability to work with documented policies and procedures.

Responsibilities

• Effectively supervises team associates, ensuring productivity and quality standards, attendance policies, corporate training and performance management timelines.
• Facilitates research to resolve internal and external customer issues and problems that are deemed sensitive.
• Proactively schedules associates to achieve daily work processing time frames and priorities, tracks problem trends and issues and facilitates solution resolution.
• Oversees accurate completion of member reconciliation activities and enrollment per customer requirements and corporate objectives.
• Maintains and executes daily enrollment task lists, including SOC 1 and MAR requirements, fallout and error reports.
• Ensures all workable inventory is addressed daily and controls are maintained.
• Maintains visibility to the team in the work area.
• Identifies processing activities requiring special approvals and handles accordingly.
• Develops and proposes effective contingency plans for meeting variable volumes.
• Unit achievement of established performance objectives and assists peers with support as needed.
• Coordinates with Quality Assurance to identify errors and develop corrective action plans for improvement.
• Must be able to work required overtime as dictated by business needs.
• Performs other duties as assigned.

Skills

Team supervision

Leadership

Customer service

Data processing

Policy adherence

Education

High School Diploma or College Degree preferred

Tools

ECS

One Hub

FOS

Health Rules/CFI and CSF

Advantasure

mPulse/H3O

Excel

Word

SharePoint

Avaya productivity system

Job description

Responsibilities

• Effectively supervises team associates, ensuring that productivity and quality standards, attendance policies, corporate training and performance management timelines are being maintained.
• Facilitates the required research to resolve internal and external customer issues and problems that are deemed sensitive.
• Proactively schedules associates to achieve daily work processing time frames and priorities, tracks problem trends and issues and facilitates solution resolution as required.
• Oversees the timely and accurate completion of all member reconciliation activities, ensuring that all new and ongoing member enrollment is completed according to the customer requirements, departmental and corporate objectives.
• Maintains and executes daily enrollment task lists, including all SOC 1 and MAR requirements, fallout and error reports, etc.
• Ensures all workable inventory is being addressed on a daily basis, and all controls are being maintained.
• Maintains visibility to the team in the work area.
• Identifies processing activities requiring special approvals and handles accordingly.
• Develops and proposes effective contingency plans for meeting variable volumes.
• Unit achievement of established performance objectives and assists peers with support as needed.
• Coordinates with Quality Assurance team to identify repetitive and/or significant errors, developing corrective action plans for improvement realization.
• Must be able to work required overtime as dictated by business needs.
• Performs other duties as assigned.

Education

• High School Diploma or College Degree preferred

Experience

• Minimum 6 years of experience in the health insurance industry, preferably enrollment.
• Demonstrated experience dealing effectively with others and being a team player.
• Demonstrated leadership, organizational, and written communication skills

Knowledge, Skills, Abilities

• Familiarity with data processing and the ability to work with documented policies and procedures.
• ECS, One Hub, FOS, Health Rules/CFI and CSF, Advantasure, mPulse/H3O, Excel, Word, SharePoint, Avaya or a system that logs productivity.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com . We’re revolutionizing health care, and our focus is on you!

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Agency Disclaimer

All resumes submitted directly to anIndependence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross andthe Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross orthe Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.

IBX is dedicated to safeguarding what matters most to you. Please protect yourself by staying vigilant against phishing scams involving fake IBX job postings and individuals posing as IBX representatives offering fraudulent job opportunities. What you should know:

• IBX will never request payment of any kind in connection with the hiring or onboarding process.
• IBX will never ask for sensitive personal information, such as your Social Security Number, over the phone or via email.
• Our recruitment process requires job applicants to apply directly through the official application on this site.