Client Solutions Specialist

Independence Blue Cross; Philadelphia (Philadelphia County); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Hybrid schedule

Equal opportunity employer

Job summary

Independence Blue Cross is seeking a Client Solutions Specialist to research, resolve, and track inquiries for Level Care Health Carpenter Funds. The role emphasizes accuracy, effective written and verbal communication, and multitasking in a fast-paced healthcare operations setting.

The candidate will collaborate with internal and external partners, maintain confidentiality, and support high-quality service delivery while working within a Hybrid model in the Tri-State area.

Qualifications

• Knowledge of self-funded health insurance products.
• Ability to analyze information and resolve problems.
• Strong attention to detail in a fast-paced environment.
• Proficiency with Microsoft Office tools.

Responsibilities

• Research, investigate, and resolve daily inquiries accurately within guidelines.
• Monitor inquiries from receipt to resolution with timely follow-up.
• Provide regular status updates via email, meetings, and client calls.
• Escalate issues to leadership as needed to support timely communication.
• Collaborate with senior staff and cross-functional partners to coordinate resolution.
• Interact professionally with internal teams and external partners to obtain information.

Skills

Attention to detail

Critical thinking

Communication skills

Multi-tasking

Plan-to-plan experience

Education

Associate degree in business or related field

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Microsoft Outlook

Job description

Job Summary

The Client Solutions Specialist is responsible for researching, resolving, and tracking client and partner inquiries in a timely, accurate, and professional manner for all Level Care Health Carpenter Funds. This role requires strong attention to detail, effective written and verbal communication, sound judgment, and the ability to manage multiple priorities in a fast-paced healthcare operations environment. A successful candidate will demonstrate initiative, accountability, teamwork, and a process-oriented approach while collaborating with internal and external partners to support high-quality service delivery.

Key Responsibilities

• Research, investigate, and resolve daily inquiries accurately and within established department guidelines.
• Monitor assigned inquiries from receipt through resolution, ensuring timely follow-up and clear documentation.
• Provide regular status updates on outstanding tasks, open inquiries, and pending follow-up items via email, internal meetings, and virtual client meetings.
• Apply initial training concepts while continuing to learn new processes, systems, and operational requirements.
• Escalate issues, risks, or barriers to leadership as appropriate to support timely client or partner communication.
• Collaborate with senior staff, leads, supervisors, and cross-functional partners to coordinate issue resolution.
• Interact professionally with internal teams and external partners across related departments to obtain information and resolve inquiries.
• Identify, track, and report recurring trends, system issues, or process concerns related to inquiry volume and resolution.
• Maintain confidentiality and comply with all applicable privacy, security, and regulatory requirements.
• Perform other duties as assigned by management.

Qualifications

• Knowledge of self-funded health insurance products and how they work.
• Ability to think critically, analyze information, and resolve problems effectively.
• Strong attention to detail with the ability to perform accurately in a high-paced environment.
• Proficiency with Microsoft Excel, Access, Word, Outlook, and other business technology tools.
• Strong listening, written, and verbal communication skills.
• Ability to manage multiple priorities, organize work effectively, and meet established deadlines.
• Ability to work independently while contributing positively to a collaborative team environment.
• Plan-to-plan experience is preferred.

Education and Experience

• Associate degree in a business-related field or equivalent work experience preferred.
• Minimum of 3 to 5 years of experience in claims research, enrollment, customer service, or a related healthcare operations function.

Hybrid

Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com . We’re revolutionizing health care, and our focus is on you!

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.