Supervisor Energy Control Center

Arizona Public Service Company; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

APS in Phoenix, Arizona is seeking a Supervisor of Energy Control Center (ECC) to guide ECC Operator staff. This vital role entails overseeing operations, ensuring compliance with safety and efficiency standards, and leading a high-performing team.

The successful candidate will have a strong background in transmission operations, proven leadership skills, and a commitment to operational excellence. Responsibilities include training staff, resolving technical issues, and collaborating with various departments to support system reliability.

Qualifications

• Minimum four years of experience with transmission operations or balancing authority operations.
• NERC certification and engineering degree are highly preferred.
• Demonstrated leadership experience in a technical environment.

Responsibilities

• Oversee daily operations of ECC Operator staff.
• Collaborate across departments for system reliability.
• Provide training for Transmission Operators.
• Assist in resolving operational and technical issues.

Skills

Leadership

Communication skills

Operational excellence

Technical issue resolution

Team development

Education

High school diploma or GED

Bachelor's degree in relevant discipline

Job description

Supervisor Energy Control Center

APS is seeking a dynamic and detail-oriented Supervisor of Energy Control Center (ECC). In this critical role, you'll guide ECC Operator staff to ensure seamless coordination of activities that uphold the highest standards of reliability, safety, and efficiency. You'll set priorities, drive operational excellence, and ensure compliance with company policies.

What You Will Do:

• Oversee daily operations of the Energy Control Center (ECC) Operator staff.
• Collaborate across departments: Operations, Engineering, Planning, Training, and Compliance to support system reliability and stability.
• Provide training and assessments for Transmission Operators and Balancing Authority personnel.
• Support the team with communication flow and step in as needed.
• Resolve operational and technical issues within the unit.
• Monitor expenditures to ensure responsible use of resources.

What We Would Like to See From You:

• Strong leadership in building and developing a high-performing team through coaching, feedback, and growth opportunities.
• Effective relationship-building across disciplines to align technical support and tools with operational needs.
• Commitment to excellence in training delivery and evaluation.
• Clear, timely communication with internal and external stakeholders.
• Sound judgment in managing resources and operational decisions.

Minimum Requirements:

• High school diploma or GED and a minimum of four (4) years demonstrated experience with transmission operations, balancing authority operations, maintenance, or other relevant experience.
• Engineering or equivalent Bachelors Degree in relevant discipline highly preferred (or equivalent combination of education and experience in field operations and/or maintenance).
• Current NERC certification, Reliability Coordinator preferred.
• Prior leadership experience preferred.
• In depth knowledge of the Open Access Transmission Tariff (OATT), Open Access Same Time Information System (OASIS), NERC Reliability Standards, WECC Regional Reliability Standards, NAESB Business Protocols and the FERC Standards of Conduct.
• Must possess ability to implement strategic direction related to all aspects of balancing authority and transmission operations.
• Excellent transmission operations knowledge, effective supervisory skills, project leadership and communication skills.

Major Accountabilities:

• Responsible for the daily operation of Energy Control Center (ECC) Operator staff.
• Build relationships by working across disciplines with Operations, Engineering, Planning, Training and Compliance to ensure appropriate technical support, tools and actions are being provided to support transmission reliability and system stability.
• Select and develop a high performing team through effective coaching, performance feedback, recognition, training and developmental opportunities.
• Assist in providing training to Transmission Operators and Balancing Authority in all areas of system operations. Assist in providing training assessments and evaluations.
• Support Shift Supervisors to ensure timely and accurate communications flow from the Energy Control Center to Management, inter-company departments and outside utilities. Has the ability to fill in for shift supervisors rotating on shift.
• Resolves operational or technical issues within the unit.
• Monitors expenditures of unit or area of responsibility ensuring prudent use of company money and resources.

Export Compliance / EEO Statement:

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person. Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws. CIP Requirement: This position requires Critical Infrastructure Protection (CIP) access consistent with North American Electric Reliability Corporation (NERC) standards. The applicant considered for this role will be required to obtain and maintain CIP access for the duration of employment in this position. A full seven (7) year criminal history will be obtained through the pre-employment background check process (or, for current employees, through supplemental background check process) to fulfill the CIP access requirements. In addition, this position requires an additional background check every seven years to maintain access. On-Site: Requires work to be performed in the field and/or at an APS facility. Depending on the responsibilities of the role, this may include, but is not limited to, working at a power plant, job site, or in the community. *Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). *Role types are subject to change based on business need.