IT Infrastructure Analyst II - Critical Infrastructure Protection (CIP)

Arizona Public Service - APS; Phoenix (AZ); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Home-based work flexibility

Competitive salary

Comprehensive benefits package

Job summary

A major energy provider is seeking an IT Infrastructure Analyst II to support and protect critical systems essential for delivering reliable service. The role involves ensuring compliance with NERC CIP regulations, maintaining Windows Server environments, and collaborating with stakeholders for system management. Ideal candidates will have a Bachelor's degree in Information Technology and relevant experience, showcasing strong problem-solving and teamwork skills. This position allows home-based work, with a need to reside in Arizona.

Qualifications

• Two (2) years of prior relevant experience or equivalent combination of education and directly related experience.
• Working technical knowledge gained through experience within a job area or system.

Responsibilities

• Deliver hands‑on technical support for key infrastructure supporting critical systems.
• Monitor, maintain, and troubleshoot systems within regulated environments.
• Ensure servers and applications are patched according to applicable regulations.

Skills

Supporting a diverse Windows Server environment

Detail-oriented with strong problem-solving skills

Collaborative team member

Education

Bachelor's degree in Information Technology or related field

Tools

Microsoft System Center Configuration Manager (SCCM)

Patch my PC

ServiceNow

Job description

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

IT Infrastructure Analyst II – Critical Infrastructure Protection (CIP)

Are you a security-minded IT professional who thrives in high-impact environments? We’re looking for an IT Infrastructure Analyst II to help us support and protect the systems that power Arizona. In this role, you'll play a key part in maintaining and enhancing APS’s NERC CIP environments, ensuring we meet regulatory requirements while delivering reliable service across critical platforms.

You’ll be supporting a variety of high- and medium-impact systems including Energy Management Systems, Generation facilities, and Transmission & Distribution substations—making this an essential position for both compliance and infrastructure stability.

What Your Day Would Be Like

• Deliver hands‑on technical support for key infrastructure supporting APS’s critical systems.
• Monitor, maintain, and troubleshoot systems within regulated environments to ensure uptime and compliance.
• Collaborate with internal stakeholders and ensure servers and applications are patched according to applicable regulations.
• Analyze systems and recommend improvements to ensure alignment with security and operational standards.

We’re Looking For Someone Who

• Experience supporting a diverse Windows Server environment.
• Experience using tools and methods to successfully ensure patch delivery and schedules.
• Understands NERC CIP frameworks or similar compliance standards.
• Is detail‑oriented with strong problem‑solving and documentation skills.
• Enjoys working collaboratively across teams and balancing operational needs with compliance priorities.

Minimum Requirements

• Bachelors' degree in Information Technology or related field
• PLUS two (2) years of prior relevant experience or equivalent combination of education and directly related experience.
• Requires working technical knowledge gained through experience within a job area or system.

Preferred Special Skills, Knowledge Or Qualifications

• Involvement in various Windows Server environments, ensuring that they are patched on time, and to the required quality standards. Coordinate with various stakeholders such as engineers and application owners, to ensure smooth patch deliver.
• Work closely with a team of IT professionals, providing compliance guidance, training, and support to ensure that they can deliver their tasks efficiently and effectively. Establish performance metrics and evaluate the team's performance to ensure that they are meeting the set targets.
• Identify potential risks and develop mitigation strategies to ensure that projects are delivered without any adverse impact on the organization. Monitor the progress of projects and take corrective action as required to ensure that they remain on track.
• Ensure that all procedures worked are following relevant CIP regulatory requirements and safety standards. Follow all safety guidelines to identify and avoid potential hazards and take corrective action to mitigate risks.
• Identify opportunities for improvement in the organization's capabilities and develop and implement initiatives to drive continuous improvement.
• Compliance adherence is critical to the success of this position. Continued input and a forward lean in attitude toward process evaluation and improvement is necessary for success.

Major Accountabilities

• Knowledge of Windows Server operating systems and equipment, to include installation and patching of equipment such as servers, appliances and PCs
• Windows server administration
• Scripting experience
• Troubleshooting and resolution practices; system performance analysis techniques
• Knowledge of NERC CIP010 change management practices
• Microsoft System Center Configuration Manager (SCCM), Patch my PC, ServiceNow, SigmaFlow experience a plus
• Skill in learning complex technical procedures and acquiring regulatory environment knowledge
• Working independently and as part of a team; using creative and innovative thinking to solve complex problems

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.

Home Based

Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Working from a home office requires adequate technology and an appropriate ergonomic set up.
• Role types are subject to change based on business need.

CIP Requirement

This position requires Critical Infrastructure Protection (CIP) access consistent with North American Electric Reliability Corporation (NERC) standards. The applicant considered for this role will be required to obtain and maintain CIP access for the duration of employment in this position. A full seven (7) year criminal history will be obtained through the pre-employment background check process (or, for current employees, through supplemental background check process) to fulfill the CIP access requirements. In addition, this position requires an additional background check every seven years to maintain access.