Supervisor (Driving) - The Edition Beach Miami

SP Plus Corporation; Miami Beach (FL); On-site; USD 19,000 - 22,000; Full time

Job summary

SP Plus Corporation is seeking a Valet Supervisor for The Edition in Miami. You will lead daily parking operations, ensure compliance with client contracts, and deliver professional service to customers and clients.

The ideal candidate has strong customer service and valet parking experience, is bilingual, and holds a valid Florida driver's license. You will work on-site, supervise team members, and respond to safety and maintenance needs to keep the facility running smoothly.

Qualifications

• High school diploma or GED; 1+ year related experience or equivalent.
• Experience in customer service and valet parking.
• Clear verbal and written communication skills.
• Valid state driver’s license with a good driving record.

Responsibilities

• Operational Oversight: Manage daily activities at locations, ensuring adherence to policies and contracts.
• Client & Customer Relations: Build positive client relations and participate in programs to improve satisfaction.
• Facility Maintenance: Assist with garage upkeep and general maintenance tasks.
• Safety & Reporting: Maintain a safe environment and report incidents to the Facility Manager.
• Versatility: Be ready to substitute for any position as needed to ensure smooth operations.
• Local Expertise: Know facility layout and local area landmarks to assist customers.

Skills

Customer service

Valet parking

Bilingual

Education

High school diploma

Job description

Overview

Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Position: Valet Supervisor

Pay Rate: $15.00/hr + tips

Location: The Edition - Miami

The ideal candidate should have a background in customer service and valet parking, and being bilingual is a must.

Are you a proactive leader with a focus on operational excellence? Join the SP+ team! In this role, you will be a key player in the day-to-day management of our parking operations, ensuring we meet contractual guidelines while delivering a professional image and top-tier service to our clients and customers.

What You’ll Do:

• Operational Oversight: Assist in managing daily activities at assigned locations, ensuring all operations adhere to company policies, procedures, and contractual obligations.

• Client & Customer Relations: Foster positive relationships with clients and participate in programs designed to improve customer satisfaction.

• Facility Maintenance: Support the upkeep of the garage by assisting with equipment repairs and general maintenance tasks (cleanup of debris, oil spills, etc.) as directed.

• Safety & Reporting: Maintain a safe environment by reporting accidents, safety hazards, or policy violations to the Facility Manager immediately.

• Versatility: Be ready to step in and substitute for any position when necessary to ensure smooth operations.

• Local Expertise: Maintain thorough knowledge of the facility layout, as well as major streets, landmarks, and freeways in the surrounding area to assist customers effectively.

Qualifications

Qualifications & Requirements:

• Education & Experience: High school diploma or equivalent (GED). At least one year of related experience or training is preferred; or an equivalent combination of education and experience.

• Must have previous experience in customer service and in Valet Parking.

• Communication Skills:

  • Oral: Ability to speak clearly, listen actively, and provide clarification when needed.

  • Written: Ability to write clearly and informatively, as well as read and interpret written instructions or reports.

• Adaptability & Judgment: Ability to adapt to changes in the work environment, manage delays or unexpected events effectively, and exercise sound, accurate judgment.

• License Requirement: Must possess and maintain a valid state-issued driver’s license with a current address and an acceptable driving record.

Physical Demands & Work Environment:

To successfully perform the essential functions of this job, the following physical abilities are required (reasonable accommodations may be made for individuals with disabilities):

• Mobility: Frequently required to stand, walk, and sit. Occasionally required to climb, balance, stoop, kneel, or crouch.

• Lifting: Must be able to lift and/or move up to 25 pounds.

• Communication: Must be able to talk and hear clearly to assist customers and coordinate with the team.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

US-FL-MIAMI BEACH