Supervisor, Dispatch Transportation, Road Transport US

DSV; United States; On-site; USD 75,000 - 78,000; Full time

Job summary

DSV – Global Transport and Logistics in the USA seeks a Supervisor, Driver Operations to oversee day-to-day activities of company drivers, ensuring safe, on-time delivery and regulatory compliance. You will lead a team, coordinate routes, and collaborate with operations and customer service to maintain service levels.

This role requires strong leadership, knowledge of DOT regulations, and experience in transportation or logistics.

Qualifications

• High school diploma or GED required; bachelor preferred in logistics, supply chain, transportation or related field.
• Experience in transportation operations, fleet management, or logistics.
• Prior supervisory or leadership experience within transportation, trucking, or logistics operations preferred.
• Working knowledge of DOT regulations and transportation compliance requirements.

Responsibilities

• Supervise and provide leadership to a team of drivers, including performance monitoring and coaching.
• Conduct regular driver performance reviews and provide constructive feedback.
• Foster a collaborative team environment focused on safety and high performance.
• Address and resolve driver-related operational issues and escalate when needed.
• Plan, review, and optimize transportation routes for on-time delivery and fuel efficiency.
• Monitor conditions such as traffic and weather and adjust plans accordingly.
• Ensure DOT regulations and company policies are followed.
• Conduct regular driver meetings on safety and updates.
• Collaborate with customer service and operations to resolve delivery issues.
• Support initiatives to improve service quality and efficiency.
• Use TMS and related tools to manage driver operations and performance.
• Provide training on company technology platforms and systems.
• Review and approve operational documentation and driver records.
• Perform additional duties as assigned.

Skills

Leadership

Team management

Organizational skills

Problem solving

Communication

Analytical mindset

MS Excel

DOT regulations knowledge

TMS proficiency

Education

High school diploma or GED

Bachelor’s degree in Logistics, Supply Chain, Transportation, Business, or related field

Tools

Transportation Management Systems (TMS)

MS Office (Excel, Word, PowerPoint)

Job description

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - Northlake, East Catherine Court

Division: Road Transport US
Job Posting Title: Supervisor, Dispatch Transportation, Road Transport US, Dispatch Transportation, Road Transport US
Time Type: Full Time

Summary

The Supervisor, Driver Operations is responsible for overseeing the day-to-day activities of company drivers to ensure safe, efficient, and compliant transportation operations. This role provides leadership and support to a team of drivers while coordinating operational activities that promote on-time delivery, regulatory compliance, and high levels of customer satisfaction.

The Supervisor, Driver Operations works closely with operations leadership, customer service teams, and drivers to optimize routing, monitor performance, and resolve operational challenges. This role plays a key part in maintaining compliance with Department of Transportation (DOT) regulations while ensuring drivers operate in accordance with company safety standards and operational procedures.

Duties & Responsibilities

• Supervise and provide leadership to a team of drivers, including performance monitoring, coaching, and ongoing support to ensure efficient and compliant transportation operations.
• Conduct regular driver performance reviews and provide constructive feedback to support continuous improvement and operational excellence.
• Foster a collaborative team environment that promotes safety, accountability, and high performance across the driver team.
• Address and resolve driver-related operational issues, escalating concerns when necessary and ensuring timely resolution.
• Plan, review, and optimize transportation routes to improve fuel efficiency, reduce deadhead miles, and ensure safe and on-time delivery of freight.
• Monitor operational conditions such as traffic, weather, and route constraints, making adjustments as necessary to maintain service reliability.
• Ensure drivers comply with all applicable DOT regulations, federal and state transportation laws, and company policies and procedures.
• Conduct regular driver meetings focused on safety, operational updates, compliance expectations, and team communication.
• Collaborate with customer service and operations teams to address delivery concerns and ensure timely resolution of customer issues.
• Support initiatives designed to improve service quality, operational efficiency, and overall transportation performance.
• Utilize Transportation Management Systems (TMS) and related technology tools to manage driver operations, track performance, and support operational decision-making.
• Provide training and guidance to drivers on the use of company technology platforms and operational systems.
• Review and approve operational documentation, reports, and driver-related records as required.
• Perform additional duties and responsibilities as assigned to support business operations.

Education & Experience

• High school diploma or GED required. Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or a related field preferred; equivalent industry experience may be considered in lieu of a degree.
• Previous experience in transportation operations, fleet management, or logistics required.
• Prior supervisory or leadership experience within transportation, trucking, or logistics operations preferred.
• Working knowledge of Department of Transportation (DOT) regulations and transportation compliance requirements.

Skills & Competencies

• Strong leadership and team management skills with the ability to motivate and guide driver teams.
• Excellent organizational and problem-solving abilities with strong attention to operational detail.
• Ability to work effectively in a fast-paced transportation environment and manage multiple priorities simultaneously.
• Strong analytical mindset with the ability to evaluate operational performance and identify opportunities for improvement.
• Excellent written and verbal communication skills with the ability to collaborate across cross-functional teams and leadership levels.
• Results-oriented approach with a strong commitment to operational performance and service quality.
• Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint.
• Experience working with Transportation Management Systems (TMS) and operational technology platforms preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit for extended periods while performing computer-based work and reviewing operational documentation, as well as stand, walk, and move throughout yard and warehouse environments during driver interactions and operational oversight activities. The role requires manual dexterity to operate standard office equipment and a computer, along with close vision for reviewing reports and transportation systems. The employee may occasionally be required to bend, stoop, or navigate around equipment and freight within the yard and warehouse environment as part of daily operational activities.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role. This role operates across both office and active yard and warehouse environments, where the employee may be exposed to varying temperatures, outdoor weather conditions, moving vehicles and equipment, and noise levels consistent with an active transportation and logistics operation. Adherence to all applicable safety protocols and personal protective equipment (PPE) requirements is expected when working in yard and warehouse areas. The employee works in a fast-paced operational setting and may be required to manage multiple priorities simultaneously, respond to time-sensitive transportation issues, and maintain focus during periods of high activity. Extended hours may occasionally be required to support operational needs, driver scheduling, or service continuity.

For this position, the expected base pay range is $75,000 – $78,000 annuel. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.