Supervisor, Dispatch, Road Transport US

DSV Road GmbH; Fort Worth (TX); On-site; USD 68,000 - 75,000; Full time

Job summary

DSV Road Transport US seeks a Supervisor, Dispatch to oversee Manassas, VA operations, driving performance and driver management for local and regional lanes. The role ensures safe, compliant, and efficient freight movement while delivering strong customer service and operational accuracy.

This position coordinates dispatch, supports drivers, and acts as site lead when the Manager is away. The role emphasizes weekend-heavy coverage, collaboration with safety and maintenance, and continuous KPI

Qualifications

• High school diploma or GED.
• 3+ years of transportation, logistics, or dispatch operations experience.
• 2+ years of experience supervising drivers, dispatchers, or fleet operations.
• Strong knowledge of DOT, FMCSA, and HOS regulations.
• Experience using TMS systems, ELDs, routing tools, and load tracking systems.
• Strong communication, leadership, and problem-solving skills.
• Ability to lead operations during non-standard hours (weekend/transition days).

Responsibilities

• Serve as back-up to the Manager, providing operational leadership Mon-Fri.
• Lead, coach, develop, and schedule dispatchers and operators for weekend operations.
• Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently.
• Oversee route planning, driver utilization, Hours of Service (HOS) compliance, and timeline adherence.
• Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries.
• Monitor and improve operational KPIs (on-time%, driver utilization, deadhead, dwell time).
• Support driver performance management, including service issues, attendance, and safety compliance.
• Coordinate with maintenance to ensure equipment availability and readiness.
• Participate in accident/incident investigations and collaborate with Safety for follow-up actions.

Skills

DOT/FMCSA/HOS regulations

Education

High school diploma or GED

Tools

TMS systems

ELDs

Routing tools

Load tracking systems

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Managerial

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Division:Road, Transport US
Job Posting Title: Supervisor, Dispatch, Road Transport US, Dispatch, Road Transport US
Time Type: Full Time

Summary

At DSV Road Transport, The Supervisor, transport operations coverage will oversees Manassas, VA operations, dispatch functions, and driver management for the assignedregion. This role ensures safe, compliant, and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The Supervisor coordinates dispatch activities, supports drivers, collaborates with safety and maintenance teams, and acts as the site lead in the Manager’s absence. This position plays a key role in delivering consistent operational performance over weekend-heavy periods.

Duties and Responsibilities

Serve as back-up to the Manager, providing operational leadership Mon-Fri

Lead, coach, develop, and schedule dispatchers and operators for weekendoperations.

Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently.

Oversee route planning, driverutilization, Hours of Service (HOS) compliance, and timeline adherence.

Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries.

Monitor and improve operational KPIs (on-time%, driverutilization, deadhead, dwell time).

Support driver performance management, including service issues, attendance, and safety compliance.

Coordinate with maintenance to ensure equipment availability and readiness.

Participate in accident/incident investigations and collaborate with Safety for follow-up actions.

Lead dispatch huddles, operational updates, and communication with drivers and support staff.

Address escalations quickly and effectively to ensure weekend operational continuity.

Work with Road Management to support productivity targets and dispatch reporting.

Partner with Sales to support customer retention andidentifyoperational opportunities.

Assistwith settlement disputes, documentation accuracy, and load tracking issues.

Performadditionalduties and special projects as assigned.

Supervisory Responsibilities (if any)

Oversee drivers, dispatchers, and operational support personnel assigned to extended coverageoperations.

Approve timesheets, PTO requests, and daily schedule assignments.

Conduct coaching, feedback, and performance evaluations.

Support corrective actions in coordination with Road Management.

Participate in interviewing and hiring decisions for operators and dispatch roles.

Maintain a positive work culture and ensure compliance with company policies.

Educational background / Work experience / Minimum Qualifications

High school diploma or GED.

3+ years of transportation,logistics, or dispatch operations experience.

2+ years of experience supervising drivers, dispatchers, or fleet operations.

Strong knowledge of DOT, FMCSA, and HOS regulations.

Experience using TMS systems, ELDs, routing tools, and load tracking systems.

Strong communication, leadership, and problem-solving skills.

Ability to lead operations during non-standard hours (weekend/transition days).

Preferred Qualifications

Bachelor’s degree in Supply Chain, Business, Logistics, or related field.

5+ years of transportation operations or dispatch experience.

3+ years supervising teams ina logisticsor trucking environment.

White glove, last-mile, or VAD delivery experience.

Team player with ability to work alongside and lead diverse cross-functional teams.

Capability to work under time and quota pressures.

Analytical mindset tooptimizeand keep the supply chain running in a world of change

Accustomed to working in a fast-paced, dynamic environment.

Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets.

Business fluent in English

Preferably good command of local language

Computer Literacy

Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)

Experience with Transportation Management Systems and ELDs

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear; and use computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. The employee must also be able to travel by land, air, or sea as needed.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment isusually lowto moderate.The job is performed in an office environment

The physical demands and work environment characteristics described above represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

For this position, the expected base pay range is $68,000 – $75,000. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.