Supervisor, Dispatch Transportation, Road Transport US

Dsv Air & Sea SAU; Northlake (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

DSV is seeking a Supervisor, Driver Operations for the Road Transport US in Northlake, IL. You will oversee a team of drivers, coordinate routing, ensure safety and regulatory compliance, and drive on-time deliveries.

The role requires DOT knowledge, leadership experience, and strong problem-solving abilities to optimize operations and service quality in a fast-paced transport environment.

Qualifications

• High school diploma or GED required; bachelor’s preferred in logistics, transportation, business, or equivalent experience.
• Previous transportation operations, fleet management, or logistics experience is required.
• Supervisory or leadership experience in transportation or logistics is preferred.
• Working knowledge of DOT regulations and transportation compliance requirements.
• Strong leadership, organization, and problem-solving skills with attention to detail.

Responsibilities

• Supervise and provide leadership to a team of drivers, including performance monitoring and coaching.
• Conduct regular driver performance reviews and provide feedback for continuous improvement.
• Foster a collaborative environment focused on safety, accountability, and high performance.
• Address and resolve driver-related operational issues and escalate when needed.
• Plan and optimize transportation routes to improve fuel efficiency and on-time delivery.
• Monitor conditions like traffic and weather and adjust plans to maintain reliability.
• Ensure driver compliance with DOT federal/state regulations and company policies.
• Conduct regular driver meetings on safety, updates, compliance, and communication.
• Collaborate with customer service and operations to resolve delivery issues promptly.
• Support initiatives to improve service quality and transportation performance.
• Utilize TMS and related technology to manage driver operations and decisions.
• Provide training on company tech platforms and systems.
• Review and approve operational documents and driver records.
• Perform additional duties to support business operations.

Skills

Leadership

Problem-solving

Communication

Team collaboration

Analytical mindset

Education

High school diploma or GED

Bachelor’s degree in Logistics/Transportation/Business

Tools

TMS

Excel

Word

PowerPoint

Job description

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us onLinkedInandFacebook.

Location: USA - Northlake, East Catherine Court

Division: Road Transport US
Job Posting Title: Supervisor, Dispatch Transportation, Road Transport US, Dispatch Transportation, Road Transport US
Time Type: Full Time

Summary

The Supervisor, Driver Operationsis responsible foroverseeing the day-to-day activities of company drivers to ensure safe, efficient, and compliant transportation operations. This role provides leadership and support to a team of drivers while coordinating operational activities that promote on-time delivery, regulatory compliance, andhigh levelsof customer satisfaction.

The Supervisor, DriverOperationsworks closely with operations leadership, customer service teams, and drivers tooptimizerouting,monitorperformance, and resolve operational challenges. This role plays a keypartinmaintainingcompliance with Department of Transportation (DOT) regulations while ensuring driversoperatein accordance withcompany safety standards and operational procedures.

Duties & Responsibilities

Supervise and provide leadership to a team of drivers, including performance monitoring, coaching, and ongoing support to ensure efficient and compliant transportation operations.

Conduct regular driver performance reviews and provide constructive feedback to support continuous improvement and operational excellence.

Foster a collaborative team environment that promotes safety, accountability, and high performance across the driver team.

Address and resolve driver-related operational issues, escalating concerns when necessary and ensuringtimelyresolution.

Plan, review, andoptimizetransportation routes to improve fuel efficiency, reduce deadhead miles, and ensure safe and on-time delivery of freight.

Monitor operational conditions such as traffic, weather, and route constraints,makingadjustmentsasnecessary to maintain service reliability.

Ensure driverscomply withall applicable DOT regulations, federal and state transportation laws, and company policies and procedures.

Conduct regular driver meetings focused on safety, operational updates, compliance expectations, and team communication.

Collaborate with customer service and operations teams to address delivery concerns and ensuretimelyresolution of customer issues.

Support initiatives designed to improve service quality, operational efficiency, and overall transportation performance.

Utilize Transportation Management Systems (TMS) and related technology tools to manage driver operations, track performance, and support operational decision-making.

Provide training and guidance to drivers on the use of company technology platforms and operational systems.

Review and approve operational documentation, reports, and driver-related records asrequired.

Performadditionalduties andresponsibilities asassigned to support business operations.

Education & Experience

High school diploma or GEDrequired. Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or a related field preferred; equivalent industry experience may be considered in lieu of a degree.

Previousexperience in transportation operations, fleet management, orlogisticsrequired.

Prior supervisory or leadership experience within transportation, trucking, orlogisticsoperations preferred.

Working knowledge ofDepartmentof Transportation (DOT) regulations and transportation compliance requirements.

Strong leadership and team management skills with the ability to motivate and guide driver teams.

Excellent organizational and problem-solving abilities with strong attention to operationaldetail.

Ability to work effectively in a fast-paced transportation environment and manage multiple priorities simultaneously.

Strong analytical mindset with the ability to evaluate operational performance andidentifyopportunities for improvement.

Excellent written and verbal communication skills with the ability to collaborate across cross-functional teams and leadership levels.

Results-oriented approach with a strong commitment to operational performance and service quality.

Proficiencyin Microsoft Office applications including Excel, Word, and PowerPoint.

Experience working with Transportation Management Systems (TMS) and operational technology platforms preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. The employeeis regularly required tosit for extended periods while performing computer-based work and reviewing operational documentation, as well as stand, walk, and move throughout yard and warehouse environments during driver interactions and operational oversight activities. The role requires manual dexterity tooperatestandard office equipment and a computer, along with close vision for reviewing reports and transportation systems. The employee may occasionallybe requiredto bend, stoop, ornavigate aroundequipment and freight within the yard and warehouse environment as part of daily operational activities.

The workenvironmentcharacteristics described here are representative of those an employee mayencounterwhile performing the essential functions of this role. This roleoperatesacross both office and active yard and warehouse environments, where the employee may be exposed to varying temperatures, outdoor weather conditions, moving vehicles and equipment, and noise levels consistent withanactivetransportation andlogisticsoperation. Adherence to all applicable safety protocols and personal protective equipment (PPE) requirements is expected when working in yard and warehouse areas. The employee works in a fast-paced operational setting and maybe requiredto manage multiple priorities simultaneously, respond to time-sensitive transportation issues, andmaintainfocus during periods of high activity. Extended hours may occasionally berequiredto support operational needs, driver scheduling, or service continuity.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.