Supervisor Delivery NFS

Coca-Cola Consolidated; Whitestown (IN); On-site; USD 54,000 - 66,000; Full time

Job summary

Coca-Cola Consolidated in Whitestown, IN is seeking a Supervisor, Delivery NFS to lead a team responsible for efficient delivery and merchandising of company products.

You will onboard new teammates, address customer issues, optimize routes, ensure safety, and coach merchandisers through REGULAR RED rides, with a focus on meeting distribution objectives. The role requires strong leadership and hands-on supervision in a fast-paced environment.

Qualifications

• High school diploma or GED.
• CDL Class A license is required.
• Leadership experience is preferred.
• Strong planning and organizational skills.

Responsibilities

• Lead a team of Full-Service Delivery Merchandisers and Cashiers to achieve targets.
• Onboard and train new teammates, including interviews and onboarding.
• Coach and develop team through performance management and training.
• Drive continuous improvement while prioritizing customer service.
• Supervise RED rides (Right Execution Daily) and ensure safety/compliance.

Skills

Leadership experience

Planning & organizing

Team development

Strong communication

SAP

Excel

PowerPoint

Education

High school diploma or GED

CDL Class A license

Tools

SAP

Excel

PowerPoint

iPad

Smartphone

Job description

Locations: Whitestown

Pay Range: $60,000+, depending on experience.

Job Overview

The Supervisor, Delivery NFS will lead a team responsible for the efficient delivery and merchandising of company products while meeting company distribution objectives. The role will onboard new teammates; respond to customer issues; optimize route efficiency; adhere to safety and compliance policies; and foster a positive working environment. The Supervisor will lead and train an assigned team of merchandisers using proper techniques to develop skills, conducting up to three Right Execution Daily (RED) rides per week with the assigned delivery merchandisers.

Duties & Responsibilities

• Partners with Talent Acquisition on the hiring process, including interviews and onboarding, to ensure the right fit for the role, an excellent onboarding experience, and to achieve budgeted staffing needs
• Manage, lead, and motivate a team of Full-Service Delivery Merchandisers and Cashiers to deliver results by communicating company goals and deadlines
• Engage and develop teammates through effective performance management, coaching, and training
• Implement continuous improvement methods while maintaining customer focus, and embody company purpose and values to inspire servant leadership
• Teach, coach, and train Delivery Merchandisers on processes, and procedures necessary to maximize profit and productivity, while maintaining satisfactory customer service, through a minimum of 3 per week consistently planned and documented R.E.D. rides
• Ensure core internal audit guidelines and procedures are followed and met, including cash handling, Kronos time-card management, fuel card management, etc.
• Manage delivery and merchandising of all pre-sold orders in the assigned territory, ensure that satisfactory customer service levels and company standards are maintained while looking for continuous improvement opportunities
• Monitor key business indicators including the number of cases delivered, shrink result, percentage of orders served and delivered, RED, etc., and develop action plans based on opportunities to drive productivity gains
• Establish a safe working environment to ensure teammates are properly trained in safe working techniques in the trade, including safety blitzes, evaluations, annual testing, etc
• Partner cross-functionally to manage and lead effective communication with sales, warehouse, and route planning teams

Knowledge, Skills, & Abilities

• Knowledge of CCCI Sales and Delivery operations preferred
• Prior leadership and management experience a plus
• Must demonstrate good planning techniques and organizational skills
• Ability to lead, coach and develop a team
• Ability to manage constant change in a fast-paced environment
• Strong computer skills – SAP, Microsoft Office Excel, PowerPoint, laptop, iPad, Smart Phone
• Must be able to lift and merchandise products up to 75 pounds, use of material handling units (hand cart, CooLift, Pallet Jacks)

Minimum Qualifications

• High school diploma or GED
• Knowledge acquired through up to 12 months of work experience
• Must be able to obtain a Class A CDL

Preferred Qualifications

• Preferred 2 years of education beyond school in college or technical school
• Class A Commercial Driver’s License

Work Environment

Work environment will vary, including but not limited to exposure to weather conditions, coolers, and customer storage areas which may be nontemperature controlled

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.