Customer Service / Sales Representative (On-Site)

Concentrix; Farmington Hills (MI); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid training days

Referral bonuses

DailyPay

DEI programs

Job summary

Concentrix is hiring a Customer Service / Sales Representative for an on-site role in Farmington Hills, MI. Earns $28/hr and join a Fortune 500 company with an inclusive culture that rewards performance and provides ongoing training.

You will engage with leads, guide customers through decision processes, and deliver personalized consultations to build confidence in our tax-related solutions. Candidates with 1–2 years of customer service experience are encouraged to apply.

Qualifications

• Experience in high-touch, customer-facing roles.
• Consultative sales background with ability to close.
• Excellent relationship-building and communication skills.
• Motivated by results and recognition.
• Tax knowledge is helpful but not required.
• Desire to deliver exceptional customer experiences.

Responsibilities

• Follow-up with leads to encourage completion of their tax filing journey.
• Guide customers through the decision process and transitions to tax professionals.
• Identify needs quickly and accurately.
• Deliver personalized consultations to build excitement and clarity around the product.
• Provide expert customer experiences with a smile.

Skills

Customer service

Sales experience

Communication

Closing skills

Job description

Great news—this is no longer a seasonal opportunity! Join our team in a regular, full-time position earning $28.00 per hour!

Join a world-class team in Farmington Hills, MI, as a Customer Service / Sales Representative earning $28/hr! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year? Then a Customer Service / Sales Representative position at Concentrix is the right place for you!

As a Customer Service / Sales Representative (On-Site), you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Sales Representative, you will:

• Follow-up with leads to encourage completion of their tax filing journey

• Guide customers through the entire decision process and ensure successful transitions to tax professionals

• Understand and Identify needs quickly and accurately

• Deliver personalized consultations to build excitement and clarity around product

• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Sales Representative role include:

• Experience in high-touch, customer-facing roles

• Consultative sales background with strong closing skills

• Excellent relationship-building and communication abilities

• Highly motivated by results and recognition

• Some tax knowledge is helpful but not required

• Passion for delivering exceptional customer experience is essential

• 1 to 2 years of customer service preferred

• Employment for this position will begin on-site in the office starting on day one of employment at 34115 W 12 Mile Road, Farmington Hills, MI 48331

• NEW: This is a REGULAR POSITION!!

• Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $28.00 /hr., (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.

• Paid training and performance-based incentives.

• Lucrative employee referral bonus opportunities and shift differentials

• DailyPay enrollment option to access pay "early," when you want it

• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey

• A modern, state-of-the-art office setting with advanced technologies and a great team

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

JOB AVAILABILITY

It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise.

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

• Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail] . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.