Supervisor, Customer Services

Envoy Air Inc; Fort Smith (AR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee flight privileges

Training and development programs

Comprehensive health and life benefits

Job summary

Envoy Air Inc in Fort Smith, Arkansas, is looking for a Supervisor to lead and coordinate team activities, analyzing and resolving work issues. Candidates should demonstrate initiative, critical thinking, and effective communication skills. A valid driver's license and the ability to work in a team are required.

The role offers opportunities for career growth within a stable, fast-growing airline, alongside comprehensive employee benefits and flight privileges within the American Airlines network.

Qualifications

• Ability to work in a team environment and prioritize tasks.
• Show initiative and possess critical thinking skills.
• Minimum age of 18 is required.

Responsibilities

• Lead and coordinate the activities of workers in various occupations.
• Analyze and resolve work problems or assist workers with problem-solving.
• Train new workers and maintain time and attendance records.

Skills

Teamwork

Critical thinking

Initiative

Communication

Project management

Education

High school diploma or GED equivalent

College degree preferred

Tools

PC software applications

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?

• Leads and coordinates the activities of workers in one or more occupations. Interprets company policies to workers and enforces safety regulations
• Analyzes and resolves work problems, or assists workers in solving work problems
• Initiates or suggests plans to motivate workers to achieve work goals
• Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures
• May train new workers, maintains time and attendance records as well as personnel files and performance records
• The Supervisor confers with other Supervisors and/or Managers to coordinate activities of individual departments
• The Supervisor may confer with workers' representatives to resolve grievances
• When supervising workers engaged chiefly in one occupation or craft, is required to be adept in the activities of the workers supervised
• When supervising workers engaged in several occupations, is required to possess general knowledge of the activities involved
• Required to operate Company equipment and/or drive Company vehicles

Qualifications

Who are we looking for?

Requirements

• Must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from members of the team
• The ability to show initiative and critical thinking skills are necessary
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
• Minimum age of 18
• High school diploma or GED equivalent; college degree preferred
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required;some license restrictions may prohibit a candidate from being considered for this role.
• Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications
• Demonstrated ability to communicate verbally and in writing
• Possess the legal right to work in the United States
• Must be able to read, write, fluently speak, and understand the English language
• Previous supervisory experience preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.