Supervisor, Customer Service (Mobile)

Customer Operations; Saint Petersburg (FL); Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Spectrum is seeking a Customer Service Supervisor to lead a team of representatives, resolve complex service issues, and uphold quality standards in a fast-paced call center environment. You will coach, motivate, and monitor performance, ensuring timelines and customer satisfaction targets are met.

This role requires strong communication, leadership, and multitasking abilities, with 5–7 years of customer service experience.

Formación

• High school diploma with some college coursework in business or related field; equivalent experience.
• 5-7 years of customer service/call center experience.
• Experience with word processing and spreadsheet software.
• Knowledge of customer relations and billing procedures.
• Strong leadership and multitasking abilities.

Responsabilidades

• Lead a team of customer service representatives with encouragement and accountability.
• Mentor and coach staff to meet performance standards.
• Resolve service-related issues for business customers.
• Collaborate across teams to improve customer experience.
• Manage scheduling across a variety of shifts.

Conocimientos

Leadership

Supervision

Communication

Time management

Problem solving

Educación

High school diploma or equivalent

Herramientas

Cable billing system

Office software

Descripción del empleo

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum’s Customer Service team.

Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.

WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST

• Leading a team of representatives using encouragement and accountability to create a cohesive work unit
• Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
• Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
• Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma with some college course work in business or related field; equivalent experience
• Experience: 5-7 years of customer service/call center experience
• Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
• Skills: Effective communication, supervision, organization, time management
• Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
• Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Preferred Qualifications

• Additional Experience: 3+ years of supervisory or leadership experience

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.