Supervisor, Customer Service, CSF (Remote)

Talentify.io; United States; Remote; USD 40,000 - 45,000; Full time

Job summary

A leading company in Health Insurance Services is seeking a Supervisor to oversee customer service operations. This remote position offers a salary up to $45,000 per year and opportunities for career advancement. The ideal candidate will have experience in customer service and team leadership, with a focus on coaching and resolving customer inquiries.

Benefits

Career advancement opportunities

Supportive work environment

Company-provided technology

Qualifications

• 2-4 years of progressive customer service experience.
• Lead or supervisory experience in a call center environment.
• Health Care or Health Insurance experience preferred.

Responsibilities

• Supervise staff and monitor performance in daily operations.
• Provide coaching, counseling, and training to team members.
• Handle escalated customer inquiries and resolve issues.

Skills

Customer Service

Coaching

Team Leadership

Problem Solving

Microsoft Office

Education

High School diploma

Tools

Workforce Management tool

Job description

Employer Industry: Health Insurance Services

Why consider this job opportunity:
- Salary up to $45,000 per year
- Opportunity for career advancement and growth within the organization
- Work remotely with company-provided technology
- Supportive and collaborative work environment
- Chance to lead a team and make a positive impact on customer service

What to Expect (Job Responsibilities):
- Supervise staff and monitor performance in daily operations
- Provide coaching, counseling, and training to team members
- Conduct monthly performance reviews and team meetings
- Handle escalated customer inquiries and resolve issues
- Maintain scheduling, timecards, and ensure timely call responses

What is Required (Qualifications):
- High School diploma required
- 2-4 years of progressive customer service experience
- Lead or supervisory experience in a call center environment
- Knowledge of Microsoft Office (Word/Excel/Outlook) required
- Health Care or Health Insurance experience preferred

How to Stand Out (Preferred Qualifications):
- Experience with a Workforce Management tool preferred

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