Supervisor, Customer Service

Methode Electronics Inc.; Rolling Meadows (IL); On-site; USD 70,600 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Hearing insurance

Life & Disability insurance

Wellness program

Time off benefits

Employee Assistance Program

401(k) with company contribution

Job summary

Methode Electronics Inc. seeks an experienced professional to serve as the primary contact for customers, overseeing project management for programs and ensuring accurate information sharing.

The role emphasizes strengthening relationships while coordinating cross-functional teams to meet customer requirements. Candidates should have five years of customer service experience, plus knowledge of project management, order management, and production planning.

Qualifications

• Bachelor's degree preferred.
• Minimum of five years of customer service experience.
• Familiarity with customer service systems and processes.
• Working knowledge of project management, order management, and production planning procedures.

Responsibilities

• Serve as the primary contact for customer communication, ensuring timely and accurate information sharing.
• Implement and oversee project management activities for assigned customer programs.
• Coordinate internal communication and cross-functional collaboration to meet customer requirements.
• Maintain existing customer relationships and develop long-term partnerships.
• Lead customer satisfaction activities, including surveys, analysis, and reporting.
• Manage customer complaints by investigating issues and coordinating resolutions.
• Review orders, address order-related issues, and monitor production plans to meet requirements.
• Perform contract and PO reviews, process order entry, and maintain accurate schedules.
• Provide project management support for existing products and customer programs.

Skills

Customer service

Project management

Order management

Production planning

Microsoft Office

Microsoft Project

Communication skills

English proficiency

Education

Bachelor's degree preferred

Job description

Serve as the primary point of contact for customer communication, ensuring timely and accurate information sharing.Implement and oversee project management activities for assigned customer programs.Coordinate internal communication and cross-functional collaboration to meet customer requirements.Maintain existing customer relationships while developing and strengthening long-term business partnerships.Lead customer satisfaction activities, including surveys, analysis, follow-up actions, and reporting.Manage customer complaints by investigating issues, coordinating resolutions, and ensuring timely follow-up.Review customer orders, address order-related issues, and monitor production plans and schedules to meet customer requirements.Perform contract and purchase order (PO) reviews, process order entry, and maintain accurate order schedules.Provide project management support for existing products and customer programs.Perform other duties and responsibilities as assigned by the supervisor.Qualifications:Bachelor's degree preferred.Minimum of five (5) years of customer service experience, including demonstrated success in handling and resolving customer complaints.Familiarity with customer service systems and processes.Working knowledge of project management, order management, and production planning procedures.Proficient in Microsoft Windows, Microsoft Office applications, Microsoft Project, and other standard business software.Strong communication, interpersonal, and relationship-building skills.Strong English communication skills, including listening, speaking, reading, and writing.The base pay hiring rate expected for this position is: $70,600-$95,000.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently do hand motions and repetitive tasks including computer use with typing, must occasionally carry and lift up to 15 pounds to perform various duties, occasionally reach and do overhead reaching, stand for short amounts of time, minimal squatting or bending to perform various duties, and extended sitting for long periods of time at a desk or workstation.Benefits and PerksMethode offers US employees Medical, Dental, Vision, Hearing, Life & Disability insurance, a wellness program, and time off benefits.Voluntary benefit plans include Accident, Hospital Indemnity and Pet Insurance.Methode provides an Employee Assistance Program, and participation in the Company’s 401(k) plan which includes a company contribution.Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly employees will also be paid overtime pay when working qualifying overtime hours.Methode Electronics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics per the EEO If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] or call [phone] and let us know the nature of your request and your contact information.Benefits and PerksMethode offers US employees Medical, Dental, Vision, Hearing, Life & Disability insurance, a wellness program, and time off benefits.Voluntary benefit plans include Accident, Hospital Indemnity and Pet Insurance.Methode provides an Employee Assistance Program, and participation in the Company’s 401(k) plan which includes a company contribution.Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly employees will also be paid overtime pay when working qualifying overtime hours.Methode Electronics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics per the EEO If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] or call [phone] and let us know the nature of your request and your contact information.