Supervisor, Customer Service

Methode Electronics; Rolling Meadows (IL); On-site; USD 71,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & Disability insurance

Wellness program

Time off benefits

Voluntary benefits: Accident, Hospital

Pet Insurance

Employee Assistance Program

401(k) with company contribution

Job summary

Methode Electronics in Rolling Meadows, IL, seeks a customer service and project management professional to act as the primary liaison for customers, manage programs, and coordinate cross-functional teams. The role focuses on ensuring timely information, resolving issues, and maintaining strong relationships.

The position emphasizes contract/PO reviews, order management, and production planning, with opportunities to drive customer satisfaction initiatives and improve processes within a growing

Qualifications

• Bachelor’s degree preferred.
• Five years of customer service experience, including resolving complaints.
• Familiarity with customer service systems and processes.
• Working knowledge of project management, order management, and production planning.
• Proficient in Windows, Office, Project, and standard business software.
• Strong communication, interpersonal, and relationship-building skills.
• Strong English communication skills including listening, speaking, reading and writing.

Responsibilities

• Serve as the primary contact for customer communication and timely information sharing.
• Implement and oversee project management activities for customer programs.
• Coordinate internal communication and cross-functional collaboration.
• Maintain and strengthen long-term customer relationships.
• Lead customer satisfaction activities, including surveys, analysis, and reporting.
• Manage customer complaints by investigating issues and coordinating resolutions.
• Review orders, address order issues, and monitor production plans to meet requirements.
• Review contracts and POs, process order entry, and maintain schedules.
• Provide PM support for existing products and customer programs.
• Perform other duties as assigned by the supervisor.

Skills

Communication skills

Interpersonal skills

Relationship building

English proficiency

Education

Bachelor’s degree preferred

Tools

Microsoft Windows

Microsoft Office

Microsoft Project

Job description

Position Responsibilities

• Serve as the primary point of contact for customer communication, ensuring timely and accurate information sharing.


• Implement and oversee project management activities for assigned customer programs.


• Coordinate internal communication and cross-functional collaboration to meet customer requirements.


• Maintain existing customer relationships while developing and strengthening long-term business partnerships.


• Lead customer satisfaction activities, including surveys, analysis, follow-up actions, and reporting.


• Manage customer complaints by investigating issues, coordinating resolutions, and ensuring timely follow-up.


• Review customer orders, address order-related issues, and monitor production plans and schedules to meet customer requirements.


• Perform contract and purchase order (PO) reviews, process order entry, and maintain accurate order schedules.


• Provide project management support for existing products and customer programs.


• Perform other duties and responsibilities as assigned by the supervisor.

Qualifications

• Bachelor’s degree preferred.


• Minimum of five (5) years of customer service experience, including demonstrated success in handling and resolving customer complaints.


• Familiarity with customer service systems and processes.


• Working knowledge of project management, order management, and production planning procedures.


• Proficient in Microsoft Windows, Microsoft Office applications, Microsoft Project, and other standard business software.


• Strong communication, interpersonal, and relationship-building skills.


• Strong English communication skills, including listening, speaking, reading, and writing.

The base pay hiring rate expected for this position is: $70,600-$95,000.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently do hand motions and repetitive tasks including computer use with typing, must occasionally carry and lift up to 15 pounds to perform various duties, occasionally reach and do overhead reaching, stand for short amounts of time, minimal squatting or bending to perform various duties, and extended sitting for long periods of time at a desk or workstation.

Benefits and Perks

Methode offers US employees Medical, Dental, Vision, Hearing, Life & Disability insurance, a wellness program, and time off benefits.

Voluntary benefit plans include Accident, Hospital Indemnity and Pet Insurance.

Methode provides an Employee Assistance Program, and participation in the Company’s 401(k) plan which includes a company contribution.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly employees will also be paid overtime pay when working qualifying overtime hours.

Methode Electronics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics per the EEO Poster available here . If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] or call [phone] and let us know the nature of your request and your contact information.