Supervisor, Customer Service

Spectrum; Columbus (OH); On-site; USD 56,000 - 89,000; Full time

Job summary

Spectrum in Columbus, OH is seeking a Customer Service Supervisor to lead a busy call-center team, resolve service issues, and coach staff to improve overall performance. You will manage performance, handle difficult conversations, and ensure high-quality customer experience across Spectrum services.

The role emphasizes leadership, accountability, and a strong focus on customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma with some college coursework in business or related field; equivalent experience.
• 5-7 years of customer service/call center experience.
• Proficiency with word processing, spreadsheets, and billing systems.
• Strong communication, supervision, organization and time management.

Responsibilities

• Lead a team of customer service representatives, using encouragement and accountability to create a cohesive unit.
• Provide on-the-job training and performance reviews to improve staff effectiveness.
• Mentor and coach individuals to meet performance standards and enhance customer experience.
• Address and resolve client service issues, managing difficult conversations while maintaining service quality.

Skills

Leadership

Effective communication

Supervision

Organization

Time management

Education

High school diploma, some college coursework

Tools

Cable billing system

Word processing

Spreadsheet

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum’s Customer Service team.

Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.

WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST

• Leading a team of representatives using encouragement and accountability to create a cohesive work unit
• Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
• Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
• Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma with some college course work in business or related field; equivalent experience
• Experience: 5-7 years of customer service/call center experience
• Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
• Skills: Effective communication, supervision, organization, time management
• Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
• Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Preferred Qualifications

• Additional Experience: 3+ years of supervisory or leadership experience

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

The base pay for this position generally is between $55,600.00 and $88,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.