Supervisor, Critical Operations

QTS Realty Trust; Princeton (NJ); On-site; USD 116,000 - 177,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Paid holidays

Paid time off

Volunteer days

Tuition assistance

Parental leave

Military benefits

Scholarship for dependents

Wellness program

Job summary

QTS Realty Trust in New Jersey seeks a seasoned Supervisor, Critical Operations to lead the maintenance and operation of data center electrical, mechanical, and plumbing systems. This role ensures reliable 7x24x365 uptime, coordinates projects and budgets, and develops the Technical Operations team.

The ideal candidate brings 6+ years in data centers, strong leadership, incident response, and proven ability to manage cross-disciplinary teams while delivering service excellence to clients.

Qualifications

• Four or more years of workplace experience in related industry.
• Six or more years preferred, with prior leadership in a data center environment.

Responsibilities

• Supervise, install, repair, and maintain electrical, mechanical, FLS, and plumbing systems.
• Lead the Critical Operations team including training, mentoring, and staffing assignments.
• Coordinate maintenance contracts, plan capital equipment replacement, and support new construction.
• Assist customers on the Data Center floor and with customer installs.

Skills

People leadership

Customer service

Incident management

Team coordination

Written & verbal communication

Problem solving

Job description

Who we are:As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.The Supervisor, Critical Operations is responsible for the supervision, tactical execution, installation, repair, and maintenance of electrical, mechanical, FLS, plumbing/piping equipment, machinery, and controls located in the interior and exterior of the building. This person is responsible for coordinating and integrating all aspects of electrical, mechanical, and plumbing maintenance of all natures, maintenance contracting for service to critical equipment, planning for the capital equipment replacement, and new construction with direct responsibility for the tactical deployment of the Critical Operations Team. In addition, this person must assist customers on the Data Center floor with their requests, assist with customer installs, and other customer related projects. This role has team leadership responsibilities including development, on-the-job training, coaching, mentoring, and assisting with staffing job assignments. This role requires work hours to support a 7X24X365 data center environment and is not eligible for remote or hybrid work. ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned. Establish, implement, and maintain facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws. Development of emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls, and plumbing systems. Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems. Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure. Order and budget necessary parts and supervise work to complete all maintenance and perform necessary work. Facilitate Data Center space and cable plant design, implementation, and maintenance. Ensure all incidents and work orders are complete, updated, and resolved in a timely manner. Lead the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns. Review and provide inputs in the preparation of and implementation of an effective operating budget. Confer with subject matter experts (SME’S) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates. Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials. Supervise the team to have a clean, organized, and safe workplace. Provide updates and reporting to the Critical Operations Manager and Site Director. Stand-in for the Critical Operations Manager as needed. Supervise, train, develop, mentor, and coach Critical Operations Technicians. Have direct reports and establish performance goals, monitor progress, and lead in ways to enhance their professional development and success of their team. Ensure all Customer Requests are completed and resolved in a timely manner.Basic Qualifications Four or more years of workplace or relevant industry experience. Previous direct or indirect people leadership experience. Preferred Qualifications Six or more years of workplace or relevant industry experience. Previous people leadership experience in a data center environment. Knowledge, Skills, and Abilities Excellent people skills with the ability to interface with all levels of the organization. Exceptional customer service. Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions, and take corrective action as required. Ability to manage complex situations during off management hours - single point of contact. Strong written, verbal, and people skills. Ability to function in a team environment. The ability to acquire and apply job-related knowledge within set guidelines and expectations. Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from 10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids. TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This role may be bonus eligible.In accordance with applicable law, the following represents a reasonable estimate of the range of possible compensation for this role if hired in New Jersey. Please note that this information is provided for those hired in New Jersey only, and this role is open to candidates outside of New Jersey with compensation that aligns with your location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.The estimated pay range for this role, if based in New Jersey, is:$115,728.75 - 176,980.11Please note that this information is provided for those hired in New Jersey only, and this role is open to candidates outside of New Jersey with compensation that aligns with your location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.In addition to a variety of benefit packages, QTS goes above and beyond for our employees:Roth and Traditional 401(k) matching contributions with immediate vestingEvery employee is bonus or commission eligibleGenerous PTO, Paid Volunteer Days Plus Floating HolidaysStock Purchase Plan (SPP)11 paid Holidays Annually/Holiday compensation when workedPet and Legal InsuranceQ-Rest Sabbatical ProgramQ-Anniversary Service Award ProgramParental LeaveMilitary Benefits PackageQTS Charitable Matching Gift ProgramQTS Scholarship for Employee DependentsQTS Crisis FundWellness ProgramTuition Reimbursement ProgramQTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/DisabledWe conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.The \"Know Your Rights\" Poster is included here:Know Your Rights (English)Know Your Rights (Spanish)QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.