Supervisor, Critical Operations

QTS Realty Trust; Irving (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid holidays

Paid time off

Tuition assistance

Parental leave

Wellness program

Job summary

QTS Realty Trust is a global leader in digital infrastructure, designing, building and operating data centers across the globe. The Supervisor, Critical Operations leads a team to maintain electrical, mechanical, and plumbing systems in a 7x24x365 environment, coordinating maintenance, service contracts and capital planning.

This role also supports customer requests and on-the-floor installations. The supervisor will train, mentor and develop technicians, ensuring safety, compliance, and high

Qualifications

• 4+ years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.
• Six+ years of workplace or relevant industry experience in a data center environment.

Responsibilities

• Establish, implement, and maintain facility policies and procedures.
• Lead emergency response planning and incident reporting for critical systems.
• Oversee preventive maintenance on HVAC, electrical, and plumbing systems.
• Manage work orders for preventive and corrective maintenance on critical systems.
• Provide updates and reporting to the Critical Operations Manager and Site Director.

Skills

Team leadership

Electrical/Mechanical maintenance

Preventive maintenance

Budgeting

Emergency response planning

Tools

HVAC systems

Refrigeration equipment

Job description

Who we are: As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. The Supervisor, Critical Operations is responsible for the supervision, tactical execution, installation, repair, and maintenance of electrical, mechanical, FLS, plumbing/piping equipment, machinery, and controls located in the interior and exterior of the building. This person is responsible for coordinating and integrating all aspects of electrical, mechanical, and plumbing maintenance of all natures, maintenance contracting for service to critical equipment, planning for the capital equipment replacement, and new construction with direct responsibility for the tactical deployment of the Critical Operations Team. In addition, this person must assist customers on the Data Center floor with their requests, assist with customer installs, and other customer related projects. This role has team leadership responsibilities including development, on-the-job training, coaching, mentoring, and assisting with staffing job assignments. This role requires work hours to support a 7X24X365 data center environment and is not eligible for remote or hybrid work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

• Establish, implement, and maintain facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws.
• Development of emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls, and plumbing systems.
• Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems.
• Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure.
• Order and budget necessary parts and supervise work to complete all maintenance and perform necessary work.
• Facilitate Data Center space and cable plant design, implementation, and maintenance.
• Ensure all incidents and work orders are complete, updated, and resolved in a timely manner.
• Lead the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns.
• Review and provide inputs in the preparation of and implementation of an effective operating budget.
• Confer with subject matter experts (SME’S) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates.
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Supervise the team to have a clean, organized, and safe workplace.
• Provide updates and reporting to the Critical Operations Manager and Site Director.
• Stand-in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians.
• Have direct reports and establish performance goals, monitor progress, and lead in ways to enhance their professional development and success of their team.
• Ensure all Customer Requests are completed and resolved in a timely manner.

Basic Qualifications

Four or more years of workplace or relevant industry experience. Previous direct or indirect people leadership experience.

Preferred Qualifications

Six or more years of workplace or relevant industry experience. Previous people leadership experience in a data center environment.

Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting.

Lifting requirements may range from 10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

TOTAL REWARDS

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• and other company benefits
• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO
• Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP) 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

QTS is an Equal Opportunity Employer.

Learn more: Equal Opportunity Employer/Veterans/Disabled

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish)

The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.