Critical Operations Technician I

QTS Realty Trust; Irving (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

QTS Realty Trust is seeking a Critical Operations Technician I to support a 24x7x365 data center environment. The role installs, repairs, and maintains IT, electrical, mechanical equipment and controls, both interior and exterior of the building.

You will assist customers on the Data Center floor, manage tickets, and escalate issues to systems engineers for resolution. The position requires on-site work hours and is not eligible for remote or hybrid arrangements.

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical fields.
• Proficiency with MS Office Suite.

Responsibilities

• Install, repair, and maintain IT, electrical, mechanical equipment and controls.
• Provide remote hands and eyes services for customers on data center floor.
• Create and update tickets for incidents, work orders, and preventative maintenance.
• Follow Change Management Process for maintenance approvals and documentation.
• Respond to building emergencies and customer requests.

Skills

Customer focus

Analytical skills

Strong communication

Team player

MS Office

Education

A+ Certification

Network+ Certification

BICSI Installer I

Panduit certification

Corning certification

Tools

Panduit

Corning

Job description

Who we are:As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.SUMMARYThe Critical Operations Technician I is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. This role performs tests, rounds and analyzes data to ensure the proper functioning of departmental equipment. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.RESPONSIBILITIES, other duties may be assigned.Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.Provide remote hands and eyes services for customers.Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts. Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.Responds as required to building emergencies and customer requests.Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.BASIC QUALIFICATIONS· Two or more years of technical training, military training, or workplace equivalency· Background in areas of IT, electrical, and/or mechanical· Proficiency with MS Office SuitePREFERRED QUALIFICATIONS· One or more years of work experience in data center environment, NOC, or equivalent· BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certificationsKNOWLEDGE, SKILLS, AND ABILITIES· Customer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization.· Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.· Strong written, verbal and interpersonal skills.· Ability to function in a team environment.· The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.· Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.· The ability to acquire and apply job-related knowledge within set guidelines and expectations.· Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.TOTAL REWARDSThis role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.This position is Bonus eligible.In addition to a variety of benefit packages, QTS goes above and beyond for our employees:Roth and Traditional 401(k) matching contributions with immediate vestingEvery employee is bonus or commission eligibleGenerous PTO, Paid Volunteer Days Plus Floating HolidaysStock Purchase Plan (SPP)11 paid Holidays Annually/Holiday compensation when workedPet and Legal InsuranceQ-Rest Sabbatical ProgramQ-Anniversary Service Award ProgramParental LeaveMilitary Benefits PackageQTS Charitable Matching Gift ProgramQTS Scholarship for Employee DependentsQTS Crisis FundWellness ProgramTuition Reimbursement ProgramQTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/DisabledWe conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.The \"Know Your Rights\" Poster is included here:Know Your Rights (English)Know Your Rights (Spanish)QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.