Supervisor - Crime Victim Services

Westchester Jewish Community Services; City of White Plains (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Health benefits

403(b) plan

Pension plan

Professional development

Employee assistance program

Tuition/childcare reimbursements

Disability insurance

Wellness events

Job summary

Westchester Jewish Community Services (WJCS) seeks a Crime Victim Services Supervisor to provide administrative leadership, program oversight, and direct support to the CVASSP team. You will supervise Advocates, manage the 24-hour crisis hotline, and review case documentation to ensure high-quality victim advocacy services.

The role emphasizes supervision, crisis coordination, and collaboration with community partners, with a strong focus on trauma-informed care and ethically guiding services

Qualifications

• Bachelor’s degree in Social Work or related field
• Bilingual fluency in English/Spanish required
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Understanding of trauma-informed practices and needs of crime victims
• Experience working with victims of crime preferred

Responsibilities

• Provide supervision and support to the Advocates.
• Maintain a caseload of 4-5 clients and provide advocacy services.
• Deliver crisis intervention, advocacy, and emotional support services to victims of crime.
• Oversee program operations, ensuring compliance with policies, procedures, and best practices related to safety and well-being of those served.
• Ensure timely referrals, service coordination, and follow-up for survivors of violence.
• Participate in recruitment, hiring, onboarding, training, and professional development of Advocates.
• Provide leadership and support during crisis situations and emergencies.
• Coordinate daily forwarding of after-hours calls to the crisis hotline and ensure appropriate response coverage; manage the 24-hour hotline schedule.
• Review case records and documentation for quality, accuracy, and compliance with program requirements.
• Collaborate with community partners to enhance services and support for victims of crime

Skills

Bilingual English/Spanish

Interpersonal communication

Public presentation

Case advocacy

Crisis intervention

Education

Bachelor’s degree in Social Work

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Salary Range: $65,000.00 To $70,000.00 Annually

Overview

Westchester Jewish Community Services (WJCS) is an award-winning nonprofit, nonsectarian human services organization founded in 1943. Today, it has grown to be the largest provider of licensed outpatient community behavioral health services and one of the largest human service agencies in Westchester County. WJCS delivers innovative programs and services and compassionate care to more than 20,000 people of all ages and backgrounds throughout the county.

WJCS is seeking a dedicated and experienced Crime Victim Services Supervisor to provide administrativeleadership, program oversight, and direct support services through the Crime Victim Assistance ServicesProgram (CVASSP). In this role, you will supervise Advocates, ensure high-quality service delivery, coordinate the 24-hour crisis hotline, review case documentation, and support the overall effectiveness of victim advocacy services.

The salary range for this full-time position is $65,000 - $70,000.

Responsibilities

As a valued member of our team, your responsibilities will include, but are not limited to:

• Provide supervision and support to the Advocates.
• Maintain a caseload of 4-5 clients and provide advocacy services.
• Deliver crisis intervention, advocacy, and emotional support services to victims of crime.
• Oversee program operations, ensuring compliance with policies, procedures, and best practices related to the safety and well-being of children, families, and individuals served.
• Ensure timely referrals, service coordination, and follow-up for survivors of violence.
• Participate in the recruitment, hiring, onboarding, training, and professional development of Advocates.
• Provide leadership and support during crisis situations and emergencies.
• Coordinate the daily forwarding of after-hours calls to the crisis hotline phone and ensure appropriate response coverage; Manage the 24-hour hotline coverage schedule.
• Review case records and documentation to ensure quality, accuracy, and compliance with program requirements.
• Collaborate with community partners and stakeholders to enhance services and support for victims of crime.

Requirements

We are seeking candidates who possess the following qualifications:

• Bachelor’s degree in Social Work or a related field
• Bilingual fluency in English/Spanish required
• Excellent administrative and organizational skills
• Strong interpersonal, communication, and presentation abilities
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Understanding of trauma-informed practices and the unique needs of crime victims.
• Experience working with victims of crime, domestic violence, sexual assault, or related populations preferred.
• Previous supervisory or program coordination experience preferred.

What WJCS has to offer you

In addition to meaningful work and a supportive team environment, we offer a competitive benefits package, including:

• Generous paid time off
• Comprehensive Health Benefits, Flexible Spending Account (FSA) and a Healthcare Reimbursement Arrangement (HRA)
• 403(b) Plan and an Agency-Paid Pension Plan
• Ongoing Professional Development and Training
• Employee Assistance Program
• Tuition, day-care, and personal emergency reimbursements
• Disability and life insurance
• Staff appreciation events and employee mental health and wellness initiatives

WJCS INC. IS AN EQUAL OPPORTUNITY EMPLOYER