Supervisor, Credit Training

SanMar-Internal; United States; Remote; USD 45,000 - 52,000; Full time

Benefits offered by this job

401k plan

Life insurance

Short/long-term disability

Paid maternity/paternity leave

Job summary

SanMar is seeking a Supervisor, Credit Training to lead training for AR and Credit teams, ensure consistent processes, and support onboarding and development across the department.

You will collaborate with QA, supervisors, and project teams to refresh materials, improve training tools, and drive performance while upholding SanMar Family Values and exceptional customer service.

Qualifications

• Bachelor's Degree or equivalent experience.
• Experience in Accounts Receivable.
• Outstanding customer service skills.
• Strong PC and software proficiency.
• Ability to communicate effectively and lead a group.
• Team player with minimal supervision.
• Strong negotiation and decision-making ability.
• Excellent verbal and written communication.
• Diplomacy and empathy in stressful situations.
• Professional demeanor and approach.

Responsibilities

• Lead AR and Credit team training across roles.
• Coordinate new hire onboarding and IT setup.
• Oversee training on AR, Credit, and customer service tasks.
• Maintain Confluence documents and training materials.
• Collaborate with QA and project teams for refresher trainings.
• Improve training tools and explore new platforms.
• Evaluate productivity and policy adherence.
• Provide weekly direction and feedback to staff.
• Prepare performance evaluations and annual reviews.
• Monitor department metrics and forecasting.
• Set goals with leadership and communicate with stakeholders.
• Assist with departmental projects and cross-team tasks.
• Serve as point of contact across AR, Credit, Resale, New Accounts, Cash Applications.
• Promote professional, customer-focused approach aligned with SanMar values.
• Communicate policy updates and ensure consistency.
• Perform other duties and comply with policies.

Skills

Accounts Receivable experience

Customer service

Effective communicator

Lead a group

Team player

Negotiation skills

Verbal and written communication

Diplomacy and empathy

Professional demeanor

Education

Bachelor's Degree or equivalent experience

Job description

The Supervisor, Credit Training combines responsibilities in training, supervising, and supporting the Credit teams, promoting team unity, consistency, and development across the department. They oversee the training efforts for new hires, ensure ongoing skill-building for current Credit team members, and support process management initiatives that foster high performance and adherence to policies. Additionally, they collaborate with Credit trainers to streamline processes across the department, enhance training tools, and support cross-departmental projects with a focus on delivering exceptional customer service and adherence to SanMar Family Values.

What Will You Be Doing?

• Lead AR and Credit team training, ensuring consistency in processes and policies across all roles, including AR, Credit, Resale, New Accounts, and Cash Applications.
• Coordinate new hire onboarding, including initial paperwork, time clock system setup, attendance policy review, IT setup, and interdepartmental meet-and-greets.
• Oversee training on essential functions, such as AR and Credit processes, communication, customer service, and role-specific tasks.
• Oversee Confluence documentation, ensuring process manuals and training materials are current and accessible.
• Partner with QA, AR Specialists, Supervisors, and Project Teams to create refresher training sessions and materials for ongoing development and new project rollouts (e.g., Adyen, ECMPro, HRC).
• Improve training tools and explore new platforms to unify and enhance department-wide training efforts.
• Evaluate team members’ productivity and time management to ensure adherence to policies and procedures.
• Be available and approachable to staff, touch base weekly to provide direction and assistance to team members, support their goals and is available for team member feedback.
• Prepare and communicate regular performance evaluations including annual reviews with team members.
• Evaluate the consistency of department metrics, collaborating on performance measurement and forecasting for all roles.
• Actively collaborate with department leadership to set goals, track performance metrics, and communicate effectively with all stakeholders.
• Assist with various departmental projects as needed, using a proactive approach to anticipate needs and manage tasks.
• Act as a point of contact for all teams, providing feedback and facilitating communication across AR, Credit, Resale, New Accounts, and Cash Applications.
• Promote a professional, customer-focused approach that reflects the company’s commitment to our SanMar Family Values.
• Work with department leaders to communicate policy updates and manage consistent implementation across teams.
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For?

• Bachelor's Degree or equivalent experience
• Some of experience in an Accounts Receivable department
• Demonstrative of outstanding customer service skills and an understanding of SanMar’s commitment to customer service
• High level of competency with PC and software applications
• The ability to communicate effectively individually and lead a group
• Must be able to work as part of a team, self-directed and with minimal supervision
• Demonstrates strong negotiating and decision‑making ability
• Excellent verbal and written communication skills
• Communicate with diplomacy and empathy and with the ability to diffuse stressful situations by demonstrating patience and understanding
• Demonstrates a positive and professional demeanor and approach

What's Our Offer?

Salary Range: You`ll earn between $32.56 - $43.27 (WA, NJ); $29.79 - $39.59 (MN, NV, TX, VA); $28.65 - $38.08 (AZ, ID, FL MT, OH) on an hourly basis, depending on experience.

Bonus: You`ll be eligible for an annual discretionary bonus up to 10% of base salary.

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave

What Should You Expect?

Remote: Our standard working hours are 8:00-5:00 PST. Periodic travel may be required. The employee is regularly required to sit for extended periods while working on a computer and participating in virtual and in-person meetings. Frequent use of hands for keyboarding and standard office equipment is required. Occasional standing, walking, and reaching may be needed to attend meetings or collaborate in an office setting. The role requires the ability to perform close visual work on a computer for extended periods. The employee may occasionally lift and/or move up to 10–15 pounds. Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SanMar-Internal ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.