Credit Trainer

SanMar-Internal; United States; Remote; USD 30.000 - 47.000; Vollzeit

Benefits dieser Stelle

401k plan and matches

Life insurance

Disability coverage

Paid maternity/paternity leave

Annual discretionary bonus up to 5% of

Zusammenfassung

SanMar-Internal is seeking a Credit Trainer to design and deliver training programs for the Credit Team, boosting communication, professionalism, and customer service aligned with our Family Values. You will partner with leadership and other trainers to refresh content across Confluence and internal platforms.

You will assess knowledge gaps, coach colleagues, and help strengthen team performance through fresh and ongoing sessions. This role supports credit operations and continuous improvement.

Qualifikationen

• 4+ years full Accounts Receivable cycle or collections experience.
• Proficient in D365, MS Teams, Salesforce, Cybersource, ASM, Word, Excel, and PowerPoint.
• Ability to handle confidential information with discretion.
• Excellent attendance and punctuality.
• Strong verbal and written communication skills.
• Collaborative mindset with a history of finding mutually acceptable solutions.
• Demonstrated de-escalation and negotiation skills.
• Strong time management, prioritization, and multitasking abilities.
• Detail-oriented, with a focus of accuracy, efficiency, and accountability.
• Flexible and positive approach towards change, demonstrating alignment with SanMar’s Family Values.

Aufgaben

• Participate in the Credit Department hiring process, including onboarding and completion of new hire paperwork.
• Coordinate and facilitate training curriculum and schedules for new hires; collaborate with position-specific training helpers.
• Develop and implement ongoing training programs to support skill development and performance improvement across the Credit team.
• Conduct training for existing team members through refresher courses, one-on-one coaching, and soft skills development.
• Evaluate team members’ knowledge, identify skill gaps, and tailor training to enhance individual and team performance.
• Maintain accurate and up-to-date training materials and documentation in systems including but not limited to Confluence, Spokane, and Clothesline.
• Support Credit Department operations as needed, including collections, order approvals, account maintenance, and customer communication
• Ensure effective communication across the Credit team, including new hires, trainers, supervisors, and managers.
• Uphold SanMar’s commitment to exceptional customer service and Family Values in all training and support activities.
• Perform other duties as assigned.
• Comply with all policies and standards.

Kenntnisse

Accounts Receivable

Training delivery

Communication skills

De-escalation

Negotiation

Time management

Multitasking

Discretion

Collaboration

Attention to detail

Tools

D365

MS Teams

Salesforce

Cybersource

ASM

Word

Excel

PowerPoint

Jobbeschreibung

The Credit Trainer brings comprehensive expertise in Credit Department policies and procedures. This role is responsible for delivering direct training sessions to the Credit Team and collaborating with other team-specific trainers to provide ongoing refresher courses. Working closely with Leadership and the training team, the Credit Trainer designs and facilitates programs that strengthen communication skills, reinforce professionalism, and align with SanMar's commitment to exceptional customer service and core Family Values.

What Will You Be Doing?

• Participate in the Credit Department hiring process, including onboarding and completion of new hire paperwork.
• Coordinate and facilitate training curriculum and schedules for new hires; collaborate with position-specific training helpers.
• Develop and implement ongoing training programs to support skill development and performance improvement across the Credit team.
• Conduct training for existing team members through refresher courses, one-on-one coaching, and soft skills development.
• Evaluate team members’ knowledge, identify skill gaps, and tailor training to enhance individual and team performance.
• Maintain accurate and up-to-date training materials and documentation in systems including but not limited to Confluence, Spokane, and Clothesline.
• Support Credit Department operations as needed, including collections, order approvals, account maintenance, and customer communication
• Ensure effective communication across the Credit team, including new hires, trainers, supervisors, and managers.
• Uphold SanMar’s commitment to exceptional customer service and Family Values in all training and support activities.
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For?

• 4+ years full Account Receivable cycle or collection experience or equivalent education
• Proficient in D365, MS Teams, Salesforce, Cybersource, ASM, Word, Excel, and PowerPoint.
• Ability to handle confidential information with discretion.
• Excellent attendance and punctuality.
• Strong verbal and written communication skills.
• Collaborative mindset with a history of finding mutually acceptable solutions.
• Demonstrated de-escalation and negotiation skills
• Strong time management, prioritization, and multitasking abilities.
• Detail-oriented, with a focus of accuracy, efficiency, and accountability.
• Flexible and positive approach towards change, demonstrating alignment with SanMar’s Family Values.

What's Our Offer?

Salary Range: You`ll earn between $25.00 - $34.65 (WA, NJ); $22.88 - $31.70 (MN, NV, TX, VA); $22.00 - $30.49 (AZ, ID, FL MT, OH) on an hourly basis, depending on experience.

Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary.

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave

What Should You Expect?

Remote: Our standard working hours are 8:00-5:00 PST. Periodic travel may be required. The employee is regularly required to sit for extended periods while working on a computer and participating in virtual and in-person meetings. Frequent use of hands for keyboarding and standard office equipment is required. Occasional standing, walking, and reaching may be needed to attend meetings or collaborate in an office setting. The role requires the ability to perform close visual work on a computer for extended periods. The employee may occasionally lift and/or move up to 10–15 pounds. Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SanMar-Internal ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.