Supervisor, Credit & Collections

IRB USA Inspire Resources; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

IRB USA Inspire Resources in Atlanta is seeking a capable leader to supervise the Credit & Collections team, overseeing daily AR activities and supporting the execution of collection strategies to minimize exposure. The role partners with the Hyderabad support team to ensure accurate, timely AR processing, monitors performance, and drives process improvements while adhering to SOX controls.

Ideal candidates hold a Bachelor’s degree in Accounting/Finance, 5+ years in AR, 1–3 years of leadership,

Qualifications

• Bachelor's degree in Accounting/Finance/Business or related field required.
• 5+ years of Accounts Receivable/collections or related financial operations experience.
• 1-3 years of direct people leadership, lead, or supervisory experience.

Responsibilities

• Supervise daily collection activities and ensure timely follow-up on delinquent accounts.
• Provide guidance, coaching, and performance feedback to AR team members.
• Monitor collector workloads, portfolio assignments, and productivity metrics.
• Coordinate billing, cash application, unapplied cash, and related AR activities with Hyderabad team.
• Assist in process improvements, automation, and system enhancement initiatives.

Skills

People leadership

Excel

Analytical skills

Communication

Education

Bachelor's degree in Accounting, Finance, Business, or related field

Tools

Oracle ERP

Job description

Provide day-to-day supervision of the Credit & Collections team and support the execution of collection strategies to minimize accounts receivable exposure. Oversee daily collection activities, store transfers, payment services processes, account reconciliations, and customer issue resolution. Partner with internal stakeholders and the Hyderabad support team to ensure accurate and timely processing of AR transactions. Monitor team performance, ensure adherence to established policies and procedures, and identify opportunities for process improvements. This position sits within our Atlanta based Global Support Center with an expectation to be onsite 4 days per week.

RESPONSIBILITIES

Supervise daily collection activities and ensure timely follow-up on delinquent franchise accounts. Provide guidance, coaching, and performance feedback to Accounts Receivable team members. Monitor collector workloads, portfolio assignments, and productivity metrics. Assist with oversight of store transfer processing, payment services transactions, and loyalty program support activities. Partner with Hyderabad-based team members to coordinate billing, cash application, unapplied cash, and related AR activities. Escalate significant collection concerns, franchisee payment issues, and process risks to AR leadership. Respond to franchisee and stakeholder inquiries and assist in resolving account discrepancies. Support development and execution of franchisee workout plans in partnership with Operations, Legal, and Finance. Review account reconciliations, aging reports, and exception reporting to ensure accuracy and timely resolution. Support month-end close activities, including subledger reviews and balance sheet reconciliation preparation. Monitor compliance with established controls, policies, and procedures. Participate in process improvement, automation, and system enhancement initiatives. Prepare operational reports and KPI metrics for management review. Other duties as assigned by the AR Senior Manager or Director/Senior Director.

EDUCATION & EXPERIENCE QUALIFICATIONS

Bachelor's degree in Accounting, Finance, Business, or related field. 5+ years of Accounts Receivable, collections, or related financial operations experience. 1-3 years of direct people leadership, lead, or supervisory experience. Experience with account reconciliations, cash applications, and customer account management. Proficiency in Microsoft Excel and ERP systems (Oracle preferred).

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

Strong people leadership, coaching, and performance management skills. Excellent customer service and relationship management abilities. Strong analytical and problem-solving skills. Ability to manage competing priorities in a high-volume environment. Knowledge of collections practices, AR processes, and financial controls. Ability to interpret aging reports, identify collection risks, and recommend appropriate actions. Effective communication skills with internal and external stakeholders. Experience supporting process improvements and operational efficiencies. Working knowledge of SOX controls, audit requirements, and compliance standards. Ability to build collaborative partnerships across Operations, Legal, Finance, Treasury, and Franchise teams.

DIRECT REPORTS

This position has 2-4 direct reports. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,400 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across 55 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.