Supervisor, Credit Bureau Reporting and Corrections

Carrington Holding Company, LLC; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Charitable foundation involvement

Job summary

Carrington Mortgage Services is seeking a Credit Bureau Reporting and Corrections Supervisor to lead a team focused on loan servicing related to credit reporting and disputes. You will train staff, oversee workflows, and ensure compliance with state and federal regulations while leveraging eOSCAR and other bureau resources.

The role requires strong communication, analytical, and leadership skills, with a starting salary of $75,000–$85,000 and a path for growth in a fully remote environment in

Qualifications

• Familiarity with Metro 2 format.
• Knowledge/Experience with credit reporting and FCRA.
• Working knowledge of FiServ, Ensemble Pro Director, etc.
• Excellent verbal and written communication skills.
• Outstanding attention to detail and organizational skills.
• Proficient with MS Word and Excel.
• Strong analytical and problem-solving abilities.
• Strong presentation and written skills for senior mgmt interactions.
• Good judgment, influencing, and negotiating skills.
• Ability to multitask in a fast-paced environment.
• Ability to understand complex problems and collaborate on solutions.
• Ability to make decisions with moderate-to-significant impact.

Responsibilities

• Manage workflow and assignment for the Credit Reporting Correction & Dispute team to meet service standards.
• Assist in processing borrower electronic credit disputes.
• Monitor team assignments to meet deadlines per policies and laws.
• Guide corrections using eOSCAR and related credit bureau resources.
• Assess strengths and development needs through training and directing work.
• Lead Credit Bureau Reporting & Corrections team, including hiring and training.
• Handle escalated customer or third-party requests and assist support teams.
• Develop and implement policies to ensure timely, accurate service per requirements.
• Identify escalated problems and provide guidance for resolution.
• Partner with counsel to resolve complaints and provide required documentation.
• Lead special projects and research for solutions.
• Perform other duties or special projects as assigned.

Skills

Metro 2 familiarity

Credit reporting

FCRA knowledge

FiServ/Ensemble Pro Director

Verbal and written communication

Attention to detail

MS Word & Excel

Analytics & problem-solving

Presentations to senior mgmt

Judgment & negotiation

Multitasking in fast-paced env

Problem understanding & collaboration

Education

Bachelor's degree or equivalent

6+ years mortgage servicing/financial services

1+ year senior/team lead role

Tools

FiServ

Ensemble Pro Director

Job description

Job Description

Come join our amazing team and work remotely from home!

Job Summary

As a Credit Bureau Reporting and Corrections Supervisor, you will be responsible for providing leadership, training, and supervision to employees in the Department. Oversee and coordinate daily loan servicing activities within the Credit Bureau Reporting & Corrections team. Prepare and maintain reports and records for processing. Works under general direction with substantial latitude and makes decisions involving the savings and losses to the company and investors. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved starting salary range for this role is $75,000 - $85,000 a year.

Essential Duties And Responsibilities

• Manage the workflow and assignment of work activities for the Credit Reporting Correction & Dispute team; follow up for completion to ensure that service standards are consistently met in accordance with the organization's policies and applicable laws.
• Assist in the management of processing all aspects of borrower incoming and outgoing correspondence pertaining to borrower electronic credit disputes.
• Monitor team(s) assignments to ensure deadlines are met in accordance with the organization's policies and applicable laws.
• Familiarity with eOSCAR and corresponding credit bureau resources to guide corrections needed and/or respond to borrower or client requests across various Carrington Departments
• Accurately assess strengths and development needs of employees by providing training, planning, assigning, and directing work.
• Provide leadership to Credit Bureau Reporting & Correction team, including hiring and training employees. Demonstrate persistence and overcome obstacles, allowing the team to achieve challenging goals, and address complaints by resolving problems for the team.
• Handle and resolve escalated requests from customers or third parties and assist the support teams in identifying solutions.
• Develop, update, and implement effective policies and procedures to ensure timely, accurate, cost-effective, and excellent service to our customers and in accordance with state and federal requirements.
• Identify and analyze escalated problems and provide guidance to team members for resolution.
• Partner with inside and outside counsel and provide required documentation as needed to resolve complaints.
• Lead special projects, conduct the research, provide information, and identify possible solutions.
• Perform other duties or special projects as assigned.

Essential Knowledge, Skills, Abilities, And Competencies

• Familiarity with Metro 2 format is a plus.
• Knowledge/ Experience with credit reporting and FCRA requirements.
• A working knowledge of relevant industry-specific software applications (e.g., FiServ, Ensemble Pro Director, etc.).
• Excellent verbal and written communication skills.
• Outstanding attention to detail and strong organizational skills.
• Proficient with Microsoft Office Word and Excel.
• Strong analytical, problem-solving, collaboration, and technical skills.
• Strong, effective, and efficient presentation and written skills for interactions with senior management across various business units.
• Strong judgment, influencing, communication, and negotiating skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to understand complex problems and to collaborate and explore alternative solutions.
• Ability to make decisions that have moderate impact on the immediate work unit.
• Ability to organize and prioritize work schedules of others on a short-term and long-term basis.
• Ability to make decisions that have significant impact on the department’s credibility, operations, and services.
• Ability to make informal and formal presentations, inside and/or outside the organization, speaking before groups.
• Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

Education, Experience And/Or Licenses

• Bachelor's degree or equivalent work experience.
• Six (6) plus years of experience in customer mortgage servicing and/or financial services industry required with a minimum of one (1) year in a senior or team lead role.

Our Company

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more, visit: www.carringtonmortgage.com .

What We Offer

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org .

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.