Analyst, Credit Bureau Reporting and Corrections

Carrington; Frankfort (KY); Remote; USD 63,000 - 68,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Discretionary 401(k) match

Educational Reimbursement

Employee discounts

Job summary

Carrington Mortgage Services is seeking a Credit Bureau Reporting & Corrections Analyst to handle Electronic Credit Bureau disputes, review inquiries, disputes, and complaints, and provide timely responses. Starting pay is $30.32–$32.80 per hour, with remote work from home and compliance with RESPA, TILA, FCRA, CFPB guidelines.

The role emphasizes detailed analysis, accurate data updates, and collaboration across departments to resolve issues and report trends to management.

Qualifications

• Requires strong analytical and research skills.
• Excellent verbal and written communication abilities.
• Ability to work independently under tight deadlines.

Responsibilities

• Investigate credit reporting disputes using Metro 2 standards.
• Respond to disputes via E-Oscar and submit corrections.
• Determine if corrections are warranted and update loan records accordingly.
• Collaborate with internal teams to resolve inquiries and track trends.

Skills

Analytical skills

Attention to detail

Communication skills

Self-motivation

Time management

Education

Bachelor's degree or equivalent

Tools

Metro 2 format

E-Oscar

CFPB portal

Job description

Come join our amazing team and work remotely from home!

JOB SUMMARY:

The Credit Bureau Reporting & Corrections Analyst is responsible for handling Electronic Credit Bureau Disputes, reviewing all credit inquiries, disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing responses within deadlines. Perform all duties in accordance with all company guidelines and applicable federal, state, and local regulations, wherein the company operates. The approved starting pay for this role is $30.32 - $32.80 per hour.

WHAT YOU’LL DO

• Investigate credit reporting disputes by analyzing our records in comparison to the industry standards (Metro 2® Format) for Credit Reporting, in addition to Carrington's own company policy for accurate credit reporting.

• Respond to credit disputes (Automated Consumer Dispute Verification) via E-Oscar; submits credit corrections or updates (Automated Universal Data forms) to the credit bureaus via E-Oscar.

• Determine if a credit reporting correction is warranted and researches, modifies, or corrects credit reporting as appropriate.

• Make any loan updates required while ensuring proper notation in the system or record.

• Work closely with internal departments to resolve inquiries or complaints while tracking trends to report back to management.

• Conduct research including, but not limited to, interpreting payment histories verifying loan data such as payments posted, escrow disbursements, escrow analysis, loan balance information, ARM loan adjustments and cash applications to ensure a proper dispute response.

• Handle escalated credit reporting issues and provides support to internal business units as needed.

• Must continuously learn and keep up to date with the Regulations related to the Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA) the Fair Credit Reporting Act (FCRA), and the Consumer Financial Protection Bureau (CFPB).

• Adhere to established department and company policies and procedures.

• Performs other duties and works on other projects as assigned.

WHAT YOU’LL NEED

• Familiarity with Metro 2 format is a plus

• Knowledge/ Experience with credit reporting and FCRA is a preferred

• Working knowledge of federal and state laws and guidelines pertaining to mortgage servicing (RESPA, CFPB, etc.)

• Strong working knowledge of all aspects of operations, including payment processing, escrow, taxes, and insurance, boarding, credit reporting etc., and be able to assist members of those departments in resolving issues.

• Strong research/analytical skills

• Ability to perform in a production driven environment while maintaining a high level of accuracy.

• Communicate with exceptional verbal and written skills.

• High degree of self-motivation and ability to work independently under tight deadlines.

• Knowledge of Microsoft Office Suite of applications

• Knowledge of relevant industry-specific software packages preferred

• Excellent critical thinking, problem solving and sound judgment skills

• Must be a team player with strong attention to detail and able to work independently

• Ability to make decisions that have significant impact on the department’s credibility, operations, and services

• Ability to manage and prioritize multiple simultaneous assignments while meeting deadline requirements.

• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoint

• Bachelor’s degree or equivalent work experience.

• Three (3) to (5) years of related work experience in mortgage servicing, financial industry, and/or experience handling credit bureaus disputes required.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org .

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Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Carrington Mortgage Services is a fully integrated mortgage company with mortgage lending and servicing operations and an affiliated real estate brokerage. We are part of Carrington Holding Company, LLC , which owns and operates multiple businesses that cover virtually every aspect of single family residential real estate transactions.

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.