Supervisor, Credit

tdwilliamson; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

TDW is seeking a Senior Credit Risk Supervisor to lead the Global Credit Risk Team in Tulsa, ensuring rigorous risk assessments and timely reviews of customer creditworthiness. The role collaborates with PMs, Sales, and regional finance to maintain and improve credit risk controls.

Ideal candidates have extensive accounting and credit experience, strong communication, and proficiency in financial analysis. The position emphasizes data integrity, risk mitigation, and cross-functional coordination.

Qualifications

• Minimum 5 years of experience in Accounting, Collections, Customer Service and/or Credit desirable.
• Excellent communication skills required.
• Strong Excel experience required.

Responsibilities

• Leads a Team of Global Credit Analysts.
• Manages customer risk reviews.
• Provides direction for risk mitigation.
• Conducts monthly one-on-ones with direct reports.
• Provides real-time feedback to the team and Management on at-risk customers.
• Collaborates with PMs, Sales, and in-country Finance teams on Global Credit evaluations.
• Effectively uses industry and finance guidelines to make decisions, assess, monitor, and respond to customer credit risk.
• Identifies, logs, reports, and monitors the degree and nature of risk involved in extending uncollateralized and open credit accounts by performing financial and historical reviews of each customer.
• Evaluates and communicates the level of creditworthiness of applicants.
• Solves and communicates critical account financial matters with key stakeholders.
• Reviews MSAs, Contracts, systems, reports, and historical data to assist the customer's accounts and transactions remain in good standing.
• Reevaluates existing Credit lines on the customer base annually or as directed.
• Performs reconciliation to the General Ledger as it relates to customer receivables.
• Calculates various accounting ratios to assist with credit analysis.
• Handles Letters of Credit in addition to tracking and resolving issues arising from International shipments.
• Assists with bank and client audits.
• Manages and resolves error codes for accounts and transactions.
• Reviews allowance for bad debt, write-offs, bankruptcy.
• Provides analysis of accounts, KPI's, target variances, and associated plans of action.

Skills

Excel

Communication

Negotiation

Customer service mindset

Self-starter

Education

Associate degree

Tools

MS Excel

Job description

At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Overview

Supervises the Global Credit Risk Team

Responsibilities:

Team

• Leads a Team of Global Credit Analysts
• Manages customer risk reviews.
• Provides direction for risk mitigation
• Conducts monthly one-on-ones with direct reports
• Provides real-time feedback to the team and Management on at-risk customers.
• Collaborates with PMs, Sales, and in-country Finance teams on Global Credit evaluations.

Risk Review

• Effectively uses industry and finance guidelines to make decisions, assess, monitor, and respond to customer credit risk
• Identifies, logs, reports, and monitors the degree and nature of risk involved in extending uncollateralized and open credit accounts by performing financial and historical reviews of each customer
• Evaluates and communicates the level of creditworthiness of applicants
• Solves and communicates critical account financial matters with key stakeholders
• Reviews MSA's, Contracts, systems, reports, and historical data to assist the customer's accounts and transactions remain in good standing
• Reevaluates existing Credit lines on the customer base annually or as directed
• Performs reconciliation to the General Ledger as it relates to customer receivables
• Calculates various accounting ratios to assist with credit analysis
• Handles Letters of Credit in addition to tracking and resolving issues arising from International shipments
• Assists with bank and client audits

Data Management

• Manages and resolves error codes for accounts and transactions
• Reviews allowance for bad debt, write-offs, bankruptcy
• Provides analysis of accounts, KPI's, target variances, and associated plans of action

Experience:

• Minimum 5 years' experience in Accounting, Collections, Customer Service and/or Credit desirable
• Associate degree desirable but not required
• Credit Association certifications desirable but not required
• General Bankruptcy Law code desirable
• Must be able to negotiate payment terms most favorable to TDW while maintaining customer loyalty
• Excellent communication skills required
• Strong Excel experience required
• Strong sense of responsibility
• Positive attitude and customer service mindset in collections
• Ability to exercise tact and discretion when handling confidential information required
• Natural sense of urgency, self-starter, and results-oriented