Supervisor, Credentialing

Tenet Healthcare; Dallas (TX); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Tenet Healthcare seeks a Supervisor, Credentialing Operations to lead the GBC Credentialing team. This hybrid leadership role drives onboarding, ongoing education, and staff development, ensuring accurate, timely credentialing and enrollment so providers are billing-ready without revenue delays.

The role oversees training materials, audits, and escalation paths, while maintaining high standards of quality and operational efficiency in a complex payer environment.

Responsibilities

• Directly supervise all GBC Credentialing team and oversee day-to-day task alignment with goals
• Deliver coaching sessions, 1:1s, and performance evaluations
• Develop employee growth and succession planning strategies
• Foster accountability, collaboration, customer service, and continuous improvement
• Monitor productivity and quality metrics; manage workload distribution
• Serve as SME for credentialing and market functions; explain the why behind steps
• Educate on delegated vs non-delegated and government enrollment pathways
• Teach where handoffs occur between credentialing, PSV, and government teams
• Prepare groundwork: review sources, trace root causes, validate details, assess impact
• Ensure training aligns with policies, payer requirements, and regulatory standards

Job description

The Supervisor, Credentialing Operations, Training & Provider Readiness leads the GBC Credentialing team and serves as the subject matter expert (SME), trainer, and day‑to‑day oversight lead for credentialing and market operations. This role is accountable for building team knowledge, driving urgency, and protecting the accuracy and timeliness of credentialing work so providers are onboarded, enrolled, and billing‑ready without delaying their ability to generate revenue.

This role owns training, onboarding, continuous education, and staff development for the department. Using audit findings, operational trends, and performance data, it proactively identifies opportunities to improve competency, reduce errors, and increase consistency.

The Supervisor also directly manages the organization's Priority Provider Readiness Program as a hands‑on individual contributor for leadership‑approved priority providers, ensuring designated providers move through the credentialing and enrollment pipeline and are fully billing‑ready on Day One whenever payer and operational requirements allow.

This is a hybrid leadership role. The supervisor serves as an individual contributor for leadership‑approved Priority Providers, directly managing those high‑risk readiness plans through completion. For broader team operations, success is measured by how effectively the supervisor leads, trains, monitors, and improves team performance, including accuracy, consistency, turnaround, and reduced critical misses. The supervisor redirects routine work to the correct owners, removes barriers, and oversees quality rather than personally completing all team‑assigned work.

Scope of Responsibility

• Direct supervision of the GBC Credentialing team and day‑to‑day task oversight of the offshore market team
• Training and onboarding for all team members: FTE, offshore, and contractor
• Quality oversight, audit follow‑through, and corrective action
• Escalation routing, tracking, and closure for operational issues and leadership requests
• Ownership of training materials, SOPs, job aids, checklists, and the knowledge repository
• Hands‑on ownership of the Priority Provider Readiness Program for leadership‑approved priority providers

Core Functions Owned

• Oversight of provider onboards and ancillary PIF management, with direct hands‑on involvement limited to priority providers
• Payer packet auditing and PSV‑ready packet standards
• Non‑delegated submissions and follow‑up
• Expirable management
• Oversight of ECHO builds, payer tracker maintenance, and Athena management standards
• Oversight and escalation support for claim and issue resolution tied to credentialing and market work

Essential Duties and Responsibilities

Leadership and Team Management

• Directly supervise all GBC Credentialing team members and set performance expectations aligned to organizational goals
• Conduct regular coaching sessions, one‑on‑ones, and performance evaluations
• Develop employee growth and succession planning strategies
• Foster a culture of accountability, collaboration, customer service, and continuous improvement
• Monitor productivity and quality performance metrics and manage workload distribution

Subject Matter Expertise

• Serve as the go‑to SME for all credentialing and market functions and explain the “why” behind each step, not just the clicks
• Understand and teach how market work depends on and feeds the PSV, Delegation, and Government teams
• Teach the differences between delegated, non‑delegated, and government enrollment pathways, including where handoffs occur
• Complete the groundwork before drawing conclusions: review source materials, trace root cause, validate details, and assess full impact
• Validate that a process is current and correct before teaching it; confirm through the appropriate source rather than memory or habit

Training and Staff Development

• Serve as the departmental owner of credentialing training and education
• Run structured onboarding for every new FTE, offshore, and contractor team member
• Create and maintain SOPs, job aids, audit checklists, competency assessments, and a centralized knowledge repository
• Host recurring re‑trainings and “back to basics” refreshers targeted at identified gaps
• Coordinate cross‑training initiatives to improve operational flexibility and coverage
• Hold weekly check‑ins with trainees and offshore team members and track their progress
• Partner with the Credentialing Auditor and managers to identify individual and team weak spots using audit findings and quality trends, then report findings and recommended training actions to leadership
• Measure training effectiveness through accuracy, consistency, repeat‑error reduction, and applied behavior; fold results into specialist reports shared with managers
• Ensure training aligns with organizational policies, payer requirements, and regulatory standards

Quality Assurance, Accountability, and Process Improvement

• Partner with the Credentialing Auditor to rev