Supervisor Courier Services

MercyOne Medical Group; Waterloo (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

MercyOne Medical Group seeks a Supervisor Courier Services to organize and supervise daily courier operations for hospital, clinics, and ancillary areas, transporting specimens, mail, pharmaceuticals, and supplies.

You will lead a team of couriers across Iowa with 200+ daily stops, ensuring on-time deliveries, regulatory compliance, and continuous improvement through LEAN practices.

Qualifications

• Previous experience with direct supervision, logistics, and/or laboratory experience; preferred.
• Valid Driver's/Chauffeurs License required, must meet Mercy's Motor Vehicle Safety Standards, must be at least 18 years of age and be eligible to drive per Iowa state law.
• Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.

Responsibilities

• Oversees the daily operations of couriers to provide all hospital specimen and supply transport services.
• Responsible for 20 FTE to provide coordinated services within the state of Iowa, making over 200 stops per day.
• Keeps abreast of DOT standards for specimen and chemical transport.
• Ensures all deliveries are accounted for to ensure sensitive specimens/supplies are promptly delivered to appropriate location(s).
• Schedules staff to ensure appropriate coverage. Monitors and adjusts staffing appropriate to the workflow.
• Reviews courier logistical software to ensure timeliness and accuracy of courier pick-ups.
• Has direct responsibility to administrate software changes related to courier routes, vehicles, and client supply management to optimize workflows and minimize costs.
• Communicates with clients and laboratory staff (outreach, client services, processing) to ensure client satisfaction.
• Conducts interviews and hiring process for staff in the areas of responsibility.
• Conducts daily huddles and regularly scheduled staff meetings to disseminate information and receive feedback.
• Develops and maintains orientation/competency materials. Coordinates completion of staff orientation/training.
• Ensures standardized policies and practices are in place and documented.
• Ensures regulatory compliance with hospital and laboratory regulatory and accrediting agencies.
• Supports and utilizes LEAN principles/productivity standards. Contributes to the formation of vision, policies, standards, and culture.
• Completes performance evaluations for direct report personnel.
• Performs disciplinary action when indicated.
• Responsible for courier logistical software maintenance and operation.
• Responsible for coding invoices for payment.
• Assists with the development of budget, business plans, and evaluates capital equipment needs in consultation with the Laboratory Director.
• Develops and maintains quality management systems and performance improvement initiatives appropriate to the areas of responsibility. Coordinates and facilitates the change process.
• Assists in the formulation and implementation of department goals.
• Assist in fleet management.
• Responsible for purchasing supplies and equipment.

Skills

Direct supervision

Logistics

Staff scheduling

LEAN principles

Client communication

Budgeting

Education

Associates degree required

Bachelor's degree preferred

Tools

Courier software

Logistics software

Billing software

Job description

Employment Type: Full time Shift: Day Shift Description:

As a Supervisor Courier Services, you will plan, organize, and supervise the daily operations of courier services for the hospital, clinics, and other ancillary areas for the transport of laboratory specimens, mail, pharmaceuticals, and other supplies.

• Oversees the daily operations of couriers to provide all hospital specimen and supply transport services.
• Responsible for 20 FTE to provide coordinated services within the state of Iowa, making over 200 stops per day.
• Keeps abreast of DOT standards for specimen and chemical transport.
• Ensures all deliveries are accounted for to ensure sensitive specimens/supplies are promptly delivered to appropriate location(s).
• Schedules staff to ensure appropriate coverage. Monitors and adjusts staffing appropriate to the workflow.
• Reviews courier logistical software to ensure timeliness and accuracy of courier pick-ups.
• Has direct responsibility to administrate software changes related to courier routes, vehicles, and client supply management to optimize workflows and minimize costs.
• Communicates with clients and laboratory staff (outreach, client services, processing) to ensure client satisfaction.
• Conducts interviews and hiring process for staff in the areas of responsibility.
• Conducts daily huddles and regularly scheduled staff meetings to disseminate information and receive feedback.
• Develops and maintains orientation/competency materials. Coordinates completion of staff orientation/training.
• Ensures standardized policies and practices are in place and documented.
• Ensures regulatory compliance with hospital and laboratory regulatory and accrediting agencies.
• Supports and utilizes LEAN principles/productivity standards. Contributes to the formation of vision, policies, standards, and culture.
• Completes performance evaluations for direct report personnel.
• Performs disciplinary action when indicated.
• Responsible for courier logistical software maintenance and operation.
• Responsible for coding invoices for payment.
• Assists with the development of budget, business plans, and evaluates capital equipment needs in consultation with the Laboratory Director.
• Develops and maintains quality management systems and performance improvement initiatives appropriate to the areas of responsibility. Coordinates and facilitates the change process.
• Assists in the formulation and implementation of department goals.
• Assist in fleet management.
• Responsible for purchasing supplies and equipment.

General Requirements:

• Previous experience withdirect supervision, logistics, and/or laboratory experience; preferred.
• Valid Driver's/Chauffeurs License required, must meet Mercy's Motor Vehicle Safety Standards, must be at least 18 years of age and be eligible to drive per Iowa state law.
• Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.

Hours:

• Monday Through Friday, 6am-4pm range

Education:

• Bachelor's degree preferred. Associates degree required.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.