Supervisor Contract Processing NOA Field

mymvw; Las Vegas (NV); On-site; USD 36,000 - 52,000; Full time

Job summary

Marriott Vacations Worldwide is seeking an organized administrative professional to support the Sales team. You will advise on ownership contracts, prepare proposals and contracts, and manage data entry for commissions, leads, and third parties.

This role requires coordinating with management and other departments to ensure accurate, timely documentation and adherence to company policies. Responsibilities include reporting, document preparation, and general office duties while maintaining

Qualifications

• High school diploma or GED required; notary public certification preferred.
• At least 1 year of related work experience.
• At least 2 years of supervisory experience.
• Notary Public certification preferred and may be required for certain duties.

Responsibilities

• Assist management to ensure hourly employees have resources to perform their jobs.
• Coordinate tasks and work with other departments to ensure efficient operations.
• Prepare sales-related documents (proposals, contracts, banquet event orders).
• Enter and retrieve data in computer systems and software used in sales processes.
• Monitor customer, client, and property communications; respond timely and professionally.

Skills

Analytical

Interpersonal

Communication

Organization

Administration

Education

High School Diploma / GED

Notary Public

Job description

POSITION SUMMARY

Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval). Process contracts accurately by entering information into appropriate system. Ensure that signed contract paper work is accurate and complete. Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy). Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Prepare reports as requested by Sales managers. Perform general office duties (e.g., filing, sending emails, typing, faxing, and copying).

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

CRITICAL TASKS

Assists Management

• Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
• Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
• Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
• Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
• Coordinate tasks and work with other departments to ensure that the department runs efficiently.
• Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
• Assist management in preparing work schedules of hourly employees.
• Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.
• Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
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Quality Assurance/Quality Improvement

Monitor the performance of others to ensure adherence to quality expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Develop and implement quality improvement or corrective action plans.

Contract Processing

Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval). Process contracts accurately by entering information into appropriate system (e.g., Universe/Unifipro). Ensure that signed contract paper work is accurate and contains all necessary information and documentation. Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR). Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.

Reports and Documentation

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).

Office Equipment

Transmit information or documents using mail, scanner, or facsimile machine. Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals. Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up so that problem is corrected. Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.

Computers/Software

Use computer systems and software packages to input, access, modify, store, or output information. Enter and retrieve data from computer systems using a keyboard, mouse or trackball. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

Communication

Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner. Speak to customers and co-workers using clear, appropriate and professional language. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness. Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

Enter and locate work-related information using computers. Read and visually verify information in a variety of formats (e.g., small print). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures

Maintain confidentiality of proprietary materials and information. Protect the privacy and security of customers and coworkers. Follow company and department policies and procedures. Perform other reasonable job duties as requested.

CRITICAL COMPETENCIES

Analytical Skills Arithmetic ComputationLearning Interpersonal Skills Team WorkDiversity RelationsInterpersonal SkillsInfluence Communications CommunicationWritingApplied ReadingEnglish Language ProficiencyTelephone Etiquette SkillsListening Personal Attributes Stress ToleranceAdaptability/FlexibilityIntegrityDependabilityPresentationInitiativePositive Demeanor Organization Detail OrientationMulti-Tasking Administration Typing

PREFERRED QUALIFICATIONS

Education High school diploma/G.E.D. equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience At least 2 years of supervisory experience Certification Notary Public

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.