Supervisor Contract Administration \"$2000 Sign-in Bonus\"

Marriott Vacations; United States; On-site; USD 75,000 - 105,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a Supervisor Contract Administration to oversee title operations within New Owner Administration. This role ensures SOX compliance and supervises processes and associates across teams; responsibilities include audit, quality control, closing disbursement, and possibly loan origination or recording.

The position requires discretion and general supervision to complete diverse tasks.

Qualifications

• High school diploma or GED required; 1–2 years in Mortgage Banking, Title, or Vacation Ownership preferred.
• Minimum 1 year of supervisory experience directing hourly associates.
• Experience with NOA systems (Universe, Concord, Sagent, DGSUN, RCC, Documentum) preferred.
• Proficiency in Microsoft Word and Excel.
• Ability to analyze data and reports and present to management.

Responsibilities

• Lead and direct associates through training, performance management, scheduling.
• Serve as technical expert on operational matters for the team and area of expertise.
• Oversee the responsibilities for the department assigned.
• Conduct quality assurance checks on processes as needed.
• Provide instruction and coaching to associates as needed.
• Manage and maintain sensitive issues with associates with tact, respect, diplomacy, and confidentiality, protecting privacy and security.
• Partner with peers and management to promote teamwork and achieve goals.
• Adhere to company and department policies, safety, and security.
• Create, update, and maintain department SOPs and job aids.
• Responsible for meeting monthly/quarterly deadlines and goals.
• Other duties include special projects, testing, and ad hoc reporting.

Skills

Oral and written communication

Organization and task management

Data analysis and reporting

Collaboration with management

Education

High school diploma/G.E.D.

Tools

Microsoft Word

Microsoft Excel

Job description

Supervisor Contract Administration

Job Summary

The Supervisor Contract Administration is responsible for supervising tasks, processes, and associates on various teams within New Owner Administration. The Supervisor must ensure processes and procedures are performed according to the established SOX guidelines that are established for each team. The supervisor will perform work directly related to title operations which may include audit and quality control, closing disbursement, and loan origination or recording and title. This position requires the regular exercise of discretion and judgement. The Supervisor will operate under general supervision to complete a variety of processes, training, and administrative tasks and projects.

Responsibilities

• Lead and direct the associates via training, performance management, scheduling/payroll management, and associate engagement.
• Serve as technical expert on all operational matters for the team and area of expertise.
• Oversees the responsibilities for the department assigned.
• Conduct quality assurance checks on processes as needed.
• Provide instruction and coaching to associates as needed.
• Manage and maintain sensitive issues with associates with tact, respect, diplomacy, and confidentiality, protecting the privacy and security of associates.
• Partner with peers and management as well as day-to-day business partners to promote an environment of teamwork and achieve common goals.
• Adhere to company and department policies, procedures, safety, and security.
• Create, update, and maintain department SOPs and job aids.
• Responsible for maintaining and achieving monthly/quarterly deadlines and goals.
• Other duties include special projects, enhancement testing, and ad hoc reporting.

Specific Candidate Profile

Education/Experience

• High school diploma/G.E.D. equivalent required.
• Minimum of 1-2 years of professional experience in the Mortgage Banking, Title, or Vacation Ownership industry preferred.
• Minimum of 1 year of previous supervisory experience directing hourly associates including training, performance management, scheduling/payroll, and associate engagement.
• Proficiency in the various systems used to support NOA (Universe, Concord, Sagent, DGSUN, RCC, Documentum, and other systems as designated).
• Demonstrated proficiency in Microsoft Word and Excel.
• Ability to analyze data and reports, and present to management.

Skills & Attributes

• Ability to work with all levels of management.
• Excellent oral and written communication skills.
• Organization and task management skills required.
• May need to move, lift, carry and/or push objects weighing up to 15 lbs. without assistance.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.