Supervisor, Contact Center and Clinical Operations

Fuze Health Inc.; United States; Hybrid; USD 128.000 - 160.000; Vollzeit

Zusammenfassung

Fuze Health Inc. seeks a Care Supervisor, Programs to lead key pharmacy initiatives, manage partnerships, and drive patient experience and clinical services.

This role requires strong ownership of program delivery and outcomes across high-volume pharmacy operations. You will oversee a team of pharmacists and technicians, ensure regulatory compliance, and coordinate with internal and external stakeholders to deliver high-quality patient care, continuous improvement, and scalable programs across

Qualifikationen

• PharmD degree from an accredited school of pharmacy.
• Active pharmacist license in good standing in the United States.
• Multi-State Licensure is preferred.
• Experience with partnership management and continuous improvement methodologies.

Aufgaben

• Program management: develop, implement, and manage pharmacy programs.
• Operational oversight: supervise daily execution, scheduling, defect tracking, and quarterly supervisor rotation.
• Compliance: ensure adherence to local, state, and federal regulations and company policies.
• Team leadership: mentor and develop pharmacists/technicians to a high-performing environment.
• Quality assurance: develop rubrics and monitoring programs to maintain high standards.
• Process improvement: identify areas for optimization and drive systemic improvements.
• Stakeholder collaboration: coordinate with internal teams and external partners to meet objectives.
• Escalation management: provide hands-on support to resolve escalated issues.
• High-touch partnership support: engage with external partners at routine touchpoints.

Kenntnisse

Leadership

Program management

Data analysis

Ausbildung

PharmD degree

Tools

JIRA

Looker

G Suite

Jobbeschreibung

**About the Role**The Patient and Partner Care experience is an essential part of our mission to build the pharmacy of the future. Our Call Center and Clinical teams go above and beyond for our patients and partners by combining the friendliness of your neighborhood pharmacy with the speed of a fast-moving startup. We believe in changing the traditional pharmacy model for the better to provide a five-star experience. The Care Supervisor, Programs will lead key initiatives and programs aimed at positioning the pharmacy as an industry leader in patient experience, clinical services and overall care. This role includes cultivating and sustaining robust relationships with external partners, resolving intricate cases, and overseeing agents in pharmacy operations. The Care Supervisor, Programs will also serve as a point of contact for escalated issues from patients, providers, or partners and deliver exceptional customer service via phone, text, chat, and email. Further responsibilities include ensuring streamlined, compliant, and superior operations and propelling continuous improvement initiatives alongside stakeholders. The ideal candidate will possess a strong clinical background to support Specialty and Specialty-Lite programs, as well as manufacturer partnerships, exemplary leadership skills, and a dedication to enhancing patient care.This role requires strong ownership and accountability for team execution and performance outcomes. The ideal candidate excels in project management, driving program roadmaps, tracking milestones, and measuring success. They are skilled at aligning cross-functional teams and managing stakeholders to meet objectives.Effective communication, data-driven decision-making, and pharmacy systems proficiency are key. A solid understanding of regulatory compliance, along with the ability to identify risks and implement mitigation strategies, is essential for successful program delivery. **Accelerate Your Career as You** * **Program Management:** Develop, implement, and manage pharmacy programs, while driving alignment with partner, and organizational goals, and regulatory requirements.* **Operational Oversight:** Supervise daily execution of pharmacy programs, including new workflow and performance management, staff scheduling, and defect tracking, and reconciliation. This includes a quarterly supervisor rotation to cover all parts of the operation, including but not limited to Care and Hub Operations.* **Compliance:** Ensure adherence to all local, state, and federal regulations, as well as company policies and procedures.* **Team Leadership:** Lead, mentor, and develop a team of pharmacists and/or technicians, fostering a collaborative and high-performing environment.* **Quality Assurance:** Develop success rubrics and monitoring programs to implement and monitor quality across programs to maintain high standards of care and patient safety.* **Process Improvement:** Identify areas for process improvement and implement changes to enhance efficiency and reduce defects. Partner with stakeholders for systematic improvements for scale.* **Stakeholder Collaboration:** Collaborate with internal teams (e.g., Enterprise liaisons. operations, P&T, DSA, Procurement) and external partners (Enterprise partner points of contact) to report and achieve program objectives.* **Escalation Management:** Provide hands-on support to resolve escalated issues related to pharmacy programs or related patient care. * **High-Touch Partnership Support:** Contribute as a key stakeholder in routine touchpoints with external partners.**A Bit About You**Minimum Qualifications:* 4+ years experience working in a high volume pharmacy* 2+ years of experience in a supervisory or leadership role* **Education:** Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy.* **Licensure:** Active pharmacist license in good standing in the United States. Preferred Qualifications: * Multi-State Licensure* Experience with partnership management* Experience using lean, Kaizen, or similar continuous improvement methodologies* Proficiency in project management tools within G-suite, JIRA, and data analysis tools such as Looker to independently build and interpret reports to drive decision making # **Additional Information**Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.*Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.* **Salary Range**: $128,000 - $160,000**Commission Eligible:** No**Travel**: No **Location Requirement: Fuze Health** is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin. **Employment Authorization Requirement:** Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, Fuze Health, LetsGetChecked, and Fuze Care Services can not take over, transfer, or sponsor any visa type at this time.**Benefits**:Fuze Health Benefits Site The application deadline is October 31, 2026. This application deadline may be extended based on business needs.