Supervisor, Contact Center and Clinical Operations

LetsGetChecked Inc.

Colorado

Remote

USD 128,000 - 160,000

Full time

5 days ago

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Benefits offered by this job

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Job summary

Fuze Health seeks a Care Supervisor, Programs to lead pharmacy programs and drive patient experience. You will supervise pharmacists and technicians, align cross-functional partners, and ensure compliant operations across care and hub activities.

You will own program roadmaps, track milestones, manage escalations, and partner with external enterprises to deliver high-quality patient care while maintaining regulatory standards and continuous improvement.

Qualifications

PharmD degree and active pharmacist license in the United States.
4+ years of high-volume pharmacy experience with supervisory responsibility.
Experience with lean/continuous improvement and project management.

Responsibilities

Develop, implement, and manage pharmacy programs while ensuring regulatory compliance.
Supervise pharmacists and technicians and mentor staff.
Collaborate cross-functionally to achieve program objectives.
Lead escalation management and quality assurance initiatives.

Skills

Pharmacy leadership

Pharmacist licensure

PharmD degree

Lean Kaizen

Project management

G-Suite/JIRA/Looker

Education

PharmD degree

Active US pharmacist license

Tools

G-Suite

JIRA

Looker

Job description

Job Summary

About Fuze Health

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments - and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health's foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

About Fuze Health

Job Description

About the Role

The Patient and Partner Care experience is an essential part of our mission to build the pharmacy of the future. Our Call Center and Clinical teams go above and beyond for our patients and partners by combining the friendliness of your neighborhood pharmacy with the speed of a fast-moving startup. We believe in changing the traditional pharmacy model for the better to provide a five-star experience.

The Care Supervisor, Programs will lead key initiatives and programs aimed at positioning the pharmacy as an industry leader in patient experience, clinical services and overall care. This role includes cultivating and sustaining robust relationships with external partners, resolving intricate cases, and overseeing agents in pharmacy operations. The Care Supervisor, Programs will also serve as a point of contact for escalated issues from patients, providers, or partners and deliver exceptional customer service via phone, text, chat, and email. Further responsibilities include ensuring streamlined, compliant, and superior operations and propelling continuous improvement initiatives alongside stakeholders. The ideal candidate will possess a strong clinical background to support Specialty and Specialty-Lite programs, as well as manufacturer partnerships, exemplary leadership skills, and a dedication to enhancing patient care.

This role requires strong ownership and accountability for team execution and performance outcomes. The ideal candidate excels in project management, driving program roadmaps, tracking milestones, and measuring success. They are skilled at aligning cross-functional teams and managing stakeholders to meet objectives.

Effective communication, data-driven decision-making, and pharmacy systems proficiency are key. A solid understanding of regulatory compliance, along with the ability to identify risks and implement mitigation strategies, is essential for successful program delivery.

Accelerate Your Career as You

Program Management: Develop, implement, and manage pharmacy programs, while driving alignment with partner, and organizational goals, and regulatory requirements.
Operational Oversight: Supervise daily execution of pharmacy programs, including new workflow and performance management, staff scheduling, and defect tracking, and reconciliation. This includes a quarterly supervisor rotation to cover all parts of the operation, including but not limited to Care and Hub Operations.
Compliance: Ensure adherence to all local, state, and federal regulations, as well as company policies and procedures.
Team Leadership: Lead, mentor, and develop a team of pharmacists and/or technicians, fostering a collaborative and high-performing environment.
Quality Assurance: Develop success rubrics and monitoring programs to implement and monitor quality across programs to maintain high standards of care and patient safety.
Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and reduce defects. Partner with stakeholders for systematic improvements for scale.
Stakeholder Collaboration: Collaborate with internal teams (e.g., Enterprise liaisons. operations, P&T, DSA, Procurement) and external partners (Enterprise partner points of contact) to report and achieve program objectives.
Escalation Management: Provide hands-on support to resolve escalated issues related to pharmacy programs or related patient care.

High-Touch Partnership Support: Contribute as a key stakeholder in routine touchpoints with external partners.

A Bit About You

Minimum Qualifications:

4+ years experience working in a high volume pharmacy
2+ years of experience in a supervisory or leadership role
Education: Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy.
Licensure: Active pharmacist license in good standing in the United States.

Preferred Qualifications:

Multi-State Licensure
Experience with partnership management
Experience using lean, Kaizen, or similar continuous improvement methodologies
Proficiency in project management tools within G-suite, JIRA, and data analysis tools such as Looker to independently build and interpret reports to drive decision making

Additional Information

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.

Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health's policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.

Salary Range: $128,000 - $160,000

Commission Eligible: No

Travel: No

Location Requirement: Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin.

Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, Fuze Health, LetsGetChecked, and Fuze Care Services can not take over, transfer, or sponsor any visa type at this time.

Benefits: Fuze Health Benefits Site

The application deadline is October 31, 2026. This application deadline may be extended based on business needs.

#LI-Remote

Equal Opportunity Employer

Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at talent@fuzehealth.com.

Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.

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