Supervisor, Concessions (Circle Line Cruises)

asmglobal; New York (NY); On-site; USD 27,000 - 39,000; Full time

Job summary

Legends Global in New York is seeking a Concessions Supervisor to oversee all food, beverage, and merchandise operations on six sailing vessels and pier-side café. You will lead front-of-house staff, manage inventory, ensure safety and compliance, and coordinate with F&B managers.

The role demands strong customer service, English fluency, and the ability to work extended hours on a moving vessel. Location: Circle Line Sightseeing Cruises, New York, NY; compensation: $24.00/hour; on-site

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent (some college preferred).
• Prior supervisory experience required.
• Ability to work aboard a moving vessel for extended periods.
• Must be fluent in English.
• Must be able to lift and carry items weighing 10-30 pounds, occasionally 50 pounds.
• Ability to work extended hours, nights, weekends, and holidays.

Responsibilities

• Directly manage front of house team members while interacting with customers.
• Maintain high-volume food and beverage inventory using our digital inventory system.
• Enforce sanitation, safety, and product quality standards on board.
• Oversee all cash handling procedures at beginning and end of shift.
• Coordinate with Food & Beverage Managers regarding onboard operations.

Skills

Supervisory experience

Customer interaction

Fluent English

Inventory management

Cash handling

Education

High school diploma or equivalent

Tools

Digital inventory system

Job description

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

The Concessions Supervisor position is responsible for overseeing all food, beverage, and merchandise operations onboard of our six sailings vessels and Pier side café. Supervisors support both sightseeing cruises and private event sailings.

ESSENTIAL FUNCTIONS

• Directly manage front of house team members (cashiers, bartenders, food runners) while having direct interaction with customers.
• Maintain and control high volume food and beverage inventory using our digital inventory system. Enter requisition forms to request inventory from warehouse team.
• Ability to work in an environment may include exposure to loud noise, crowded spaces, and variable temperatures.
• Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures.
• Enforce company & venue standards for service, sanitation, and product and food quality.
• Ensure all cash/alcohol handling procedures are documented and enforced.
• Responsible for overseeing all cash handling procedures at beginning and end of shift; ensuring compliance with company policies.
• Communicate with Food & Beverage Managers regularly regarding instances that take place on board
• Encourage superior customer service in every guest interaction

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• All applicants must be at least 18 years of age
• High school diploma or equivalent. Some college preferred.
• Prior supervisory experience required.
• Ability to work onboard a moving vessel for extended periods of time.
• Ability to multitask in a fast paced, team orientated setting.
• Must be able to work fluently in English
• Ability to work in an environment that may include exposure to loud noise, crowded spaces, and variable temperatures.
• Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds, up and down stairs/ramps.
• Strong work ethic, punctuality, and professionalism in appearance and conduct
• Ability to work extended hours, nights, weekends, and holidays.
• Must have sufficient mobility to perform assigned production tasks including: constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Must meet state and local health requirements for food handlers and alcoholic beverage services.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION

$24.00/hour

WORKING CONDITIONS

Location: On Site – Circle Line Sightseeing Cruises New York, NY

NOTE:

The essential responsibilities of this position are describedbelowtheabove headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.