Supervisor, Computer Labs

Texas A&M University; Victoria (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Texas A&M University - Victoria's Information Technology department seeks a Supervisor for Computer Labs to lead lab staff, coordinate lab activities, and ensure continuous operations of all computer labs on site in Victoria, Texas.

The role requires sixty college hours and three years of related technical experience, with strong hardware/software knowledge, networking familiarity, and supervisory and communication skills. Starting salary is $18.58 per hour and negotiable based on qualifications.

Qualifications

• Broad knowledge of computer hardware, software, and related networks and peripherals.
• Analytical ability to identify and troubleshoot computer issues.
• Excellent interpersonal skills to interact with faculty, staff, and students.
• Supervisory skills to supervise student workers.
• Excellent oral and written communication skills.
• Excellent organizational skills to coordinate lab activities.
• Ability to work independently with minimal supervision.
• Ability to exercise discretion and independent judgment in scope of authority.

Responsibilities

• Schedules computer lab staff and provides work direction to ensure continuous lab operations; schedules and coordinates lab activities.
• Analyzes and resolves computer hardware and software problems that cannot be resolved by computer lab staff.
• Coordinates computer lab resources for virtual academic instruction.
• Oversees the maintenance and repair of computer equipment and peripherals; and installation, maintenance, and upgrades of computer software.
• Mentors and trains computer lab assistants.
• Identifies, analyzes, and solves customer issues.
• Develops manuals and documentation processes for computer lab operations.
• Performs other job-related duties as assigned.

Skills

Hardware knowledge

Software knowledge

Networking

Analytical skills

Interpersonal skills

Supervisory skills

Written communication

Education

60 college hours + 3 yrs tech exp

Job description

Job Title

Supervisor, Computer Labs Agency

University

Texas A&M University - Victoria

Department

Information Technology

Job Location

Victoria, Texas

Job Type

Staff

Job Description

• Schedules computer lab staff and provides work direction to ensure continuous lab operations; schedules and coordinates lab activities.
• Analyzes and resolves computer hardware and software problems that cannot be resolved by computer lab staff.
• Coordinates computer lab resources for virtual academic instruction.
• Oversees the maintenance and repair of computer equipment and peripherals; and installation, maintenance, and upgrades of computer software.
• Mentors and trains computer lab assistants.
• Identifies, analyzes, and solves customer issues.
• Develops manuals and documentation processes for computer lab operations.
• Performs other job-related duties as assigned.

Required Education & Experience

Sixty (60) semester hours of college coursework and three (3) years related technical experience, or equivalent combination of education and relevant experience.

Knowledge, Skills, and Abilities

• Broad knowledge of computer hardware, software, and related networks and peripherals.
• Analytical ability to identify and troubleshoot computer issues.
• Excellent interpersonal skills to interact with faculty, staff, and students.
• Supervisory skills to supervise student workers.
• Excellent oral and written communication skills.
• Excellent organizational skills to coordinate lab activities.
• Ability to work independently with minimal supervision.
• Ability to exercise discretion and independent judgment and act upon decisions within scope of delegated authority.
• Proficiency with automated software and hardware systems.
• Proficiency with PC software applications in a Windows environment.

Starting salary for this position is $18.58/ hour and is negotiable depending on education and experience.

A Closer Look at A&M-Victoria Texas A&M University-Victoria is a dynamic destination institution serving Texas and the world and is dedicated to providing every student with educational and leadership opportunities to become a successful professional and an engaged global citizen. Innovative educational activities challenge students to make meaningful connections between their learning and their lives in a complex world. A&M-Victoria promotes economic development and advances the quality of life through teaching, research, and service excellence.

Our History Since our establishment in 1973, we have grown into a vibrant institution with a reputation for academic excellence and a dedication to student success. At Texas A&M University-Victoria, our history is a testament to our commitment to providing quality education and fostering academic achievement. Texas A&M University-Victoria is the most recent addition to the Texas A&M University System – making it the 12th campus in the System. The University was founded in 1973 as part of the University of Houston System and was transferred to the Texas A&M System during the 89th Texas Legislative Session.

City Location A regional hub 30 miles inland from the Gulf of Mexico, Victoria is a town of 65,000 located about two hours from Houston, Austin, San Antonio and Corpus Christi. Located in the Coastal Bend region of Texas, A&M-Victoria serves the educational needs, promotes economic well-being, and advances the community and region’s quality of life through teaching, research, and service excellence.

Mission Statement Texas A&M University-Victoria (A&M-Victoria), a dynamic destination institution serving Texas and the world, is dedicated to providing every student with educational and leadership opportunities to become a successful professional and an engaged global citizen. Innovative educational activities challenge students to make meaningful connections between their learning and their lives in a complex world. Texas A&M University-Victoria promotes economic development and advances quality of life through teaching, research, and service excellence.

Our Goals Continually enhance the quality of our student experience. Promote and expand access to education. Increase community engagements and increase public events for diverse audiences on our campuses. Promote a culture of institutional identification among stakeholders

Academic Excellence Several of A&M-Victoria’s academic degree programs have drawn top rankings from organizations including College Consensus, Intelligent.com and Research.com. Our Accreditations include: SACSCOC Accredited, AACSB Accredited, ABET Accredited, CACREP Accredited, NASP Accredited, and TASP Accredited

The Texas A&M University System is one of the largest and most impactful higher education systems in the country, with an annual budget of $7.3 billion. Its statewide network includes 12 universities, a comprehensive health science center, eight state agencies, Texas A&M–Fort Worth and the Texas A&M–RELLIS. The System serves nearly 180,000 students and reaches millions more through service, research and outreach programs each year. With nearly $1.6 billion in annual research expenditures, the System fuels innovation, supports communities and drives Texas’ economy forward.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer. The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M-Fort Worth and Texas A&M-RELLIS. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees.

The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer.