Supervisor – Complex Surgery Schedulers

University of Minnesota Physicians; Minneapolis (MN); On-site; USD 54,000 - 82,000; Full time

Job summary

An established industry player is seeking a Supervisor for Complex Surgery Schedulers. This pivotal role involves overseeing a dynamic scheduling team, enhancing operational efficiency, and ensuring exceptional patient communication. You'll coordinate surgeries, manage staffing, and lead process improvements in a collaborative environment. Join a forward-thinking organization that values innovation and offers a comprehensive benefits package, including competitive wages and career development opportunities. If you're passionate about healthcare and ready to make a difference, this is the perfect opportunity for you.

Benefits

Healthcare (including vision & dental)

401K

Parking assistance

Tuition assistance

Competitive wages

Qualifications

• 3 years' experience in a busy service area requiring multi-tasking.
• 1 year of experience with scheduling surgical procedures.

Responsibilities

• Supervise complex scheduling team and manage staffing.
• Coordinate complex surgery scheduling and patient communication.

Skills

Customer Service Skills

Multi-tasking Abilities

Communication Skills

Education

Associates Degree

4 years of work experience in healthcare

Tools

Microsoft Office

Outlook

Epic or other EHR systems

Job description

Supervisor – Complex Surgery Schedulers (Ambulatory Surgery)

Apply locations: Minneapolis, MN

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: R0024371

Why M Physicians?

The Supervisor – Complex Surgery Schedulers is responsible for supervision of complex schedulers including shift scheduling, facilities communication between specialty clinics, hospital and ASC operating rooms and teams, pre-anesthesia clinic (PAC), process improvement projects, and surgery scheduling in accordance with M Physicians' processes and policies.

What you will do as a Supervisor – Complex Surgery Schedulers:

1. PERIOPERATIVE COORDINATOR SUPERVISION
   Responsible for day-to-day management of complex scheduling team including communication facilitation between relevant team members, OR scheduling, staffing and recruiting, productivity metrics.
   Manage staffing and recruitment efforts, ensuring appropriate staff coverage, while tracking and monitoring daily productivity metrics.
   Acts as the primary escalation and problem-solving resource for team members, surgeons, and clinic leaders.
   Provides onboarding, training and guidance to staff on best practices and assists with implementation of new procedures in complex surgery scheduling.
   Participates and leads process improvement projects.
2. SURGERY SCHEDULING
   Coordinates and assists with complex surgery scheduling in conjunction with Centralized Surgery Scheduling for hospital and ambulatory surgery center O.R.s both on campus and across system facilities.
   Individualizes plan of care to meet patient needs, partnering with patient/care-giver in decision making and education.
3. DOCUMENTATION
   Ensures team members appropriately document patient encounters and surgical case detail, in alignment with department and service line procedures and expectations.
4. ANCILLARY SCHEDULING
   Schedules all the patient’s ancillary appointments related to surgery as indicated in the surgery order, i.e., lab, imaging, post-op appointments, PAC visit, etc.
5. PATIENT COMMUNICATION
   Provides patient surgery information to the patient (time, location, date, directions, parking, etc.) to ensure patient is ready for surgery.
6. PATIENT EDUCATION
   Provides role appropriate basic patient education on surgical procedures via phone call, mail, or other method requested by the patient.

What you will need:

Associates Degree or total of 4 years of work experience in a healthcare setting may be considered in lieu of education.

3 years’ experience in busy setting service area requiring multi-tasking abilities and exceptional customer service skills, with a minimum of 2 years in a healthcare setting.

Experience using Microsoft Office & Outlook programs.

1 year of past experience in training/onboarding of new staff.

1 year of experience with scheduling surgical procedures, medical terminology, and healthcare software (such as Epic or other electronic health record systems).

Location: 909 Fulton St SE, Minneapolis, MN 55455

Hours: 1.0 FTE

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation: 54,735.00 - 82,000.00 USD Annual

At M Physicians, we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.