Supervisor - Complex Surgery Schedulers

University of Minnesota Physicians; Minneapolis (MN); On-site; USD 60,000 - 88,000; Full time

Job summary

Join a forward-thinking organization dedicated to advancing medicine as a Supervisor for Complex Surgery Schedulers. In this role, you will lead a dynamic team, manage complex scheduling operations, and ensure seamless communication across specialty clinics and surgical centers. Your expertise in multitasking and customer service will be crucial as you oversee staffing, training, and process improvement initiatives. With a commitment to pay transparency and equity, this non-profit organization values diversity and offers competitive wages along with a comprehensive benefits package. Embrace the opportunity to make a significant impact in the healthcare field while enjoying a supportive work environment.

Benefits

Healthcare (vision & dental)

401K

Tuition Assistance

Parking

Qualifications

• Minimum of 4 years in healthcare, with 3 years in a busy healthcare setting.
• Experience in staff training/onboarding and surgical scheduling.

Responsibilities

• Manage daily operations of the complex scheduling team and oversee staffing.
• Coordinate complex surgery scheduling and ensure accurate documentation.

Skills

Multitasking

Customer Service

Microsoft Office

Surgical Scheduling

Medical Terminology

Education

Associates Degree or equivalent work experience

Tools

Epic

Job description

Why M Physicians?

The Supervisor - Complex Surgery Schedulers is responsible for supervising complex schedulers, including shift scheduling, communication between specialty clinics, hospitals, ambulatory surgery centers (ASCs), the Pre-Anesthesia Clinic (PAC), process improvement projects, and surgery scheduling, in accordance with M Physicians' policies and procedures.

What you will do as a Supervisor - Complex Surgery Schedulers:

1. Perioperative Coordinator Supervision:
   • Manage the daily operations of the complex scheduling team, including communication facilitation, OR scheduling, staffing, recruiting, and monitoring productivity metrics.
   • Oversee staffing and recruitment efforts, ensuring appropriate staff coverage and tracking productivity.
   • Serve as the primary escalation point and problem-solving resource for team members, surgeons, and clinic leaders.
   • Provide onboarding, training, and guidance to staff on best practices and assist with implementing new procedures.
   • Lead and participate in process improvement projects.
2. Surgery Scheduling:
   • Coordinate complex surgery scheduling with Centralized Surgery Scheduling for hospital and ASC ORs, both on-campus and system-wide.
   • Customize care plans to meet patient needs, collaborating with patients and caregivers for decision-making and education.
3. Documentation:
   • Ensure accurate documentation of patient encounters and surgical case details, in line with departmental procedures.
4. Ancillary Scheduling:
   • Schedule all ancillary appointments related to surgery (labs, imaging, post-op visits, PAC visits, etc.).
5. Patient Communication:
   • Provide patients with surgery details (time, location, date, directions, parking) to ensure readiness.
6. Patient Education:
   • Offer basic educational information about surgical procedures via phone, mail, or other methods as requested.

What you will need:

• Associates Degree or equivalent work experience (minimum 4 years in healthcare).
• At least 3 years of experience in a busy healthcare setting requiring multitasking and excellent customer service, with a minimum of 2 years in healthcare.
• Proficiency in Microsoft Office & Outlook.
• One year of experience in staff training/onboarding.
• One year of experience with surgical scheduling, medical terminology, and healthcare software (e.g., Epic).

Additional Details:

Location: 909 Fulton St SE, Minneapolis, MN 55455

Hours: 1.0 FTE

Benefits: Competitive wages, healthcare (vision & dental), 401K, parking, tuition assistance, and more.

Salary Range: $60,133 - $87,194 annually

University of Minnesota Physicians (M Physicians) is committed to pay transparency and equity. Compensation is based on experience, skills, and qualifications. Our total compensation package supports your well-being, career growth, and work-life balance.

We are an inclusive, non-profit organization dedicated to advancing medicine. Our team includes over 1,200 physicians, 300 advanced practice providers, and 2,200 staff across Minnesota and beyond.

Join us in our mission to advance medicine.

We are an equal opportunity employer valuing diversity and do not discriminate based on race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, veteran status, or disability. Reasonable accommodations are provided for individuals with disabilities.