Supervisor, Coaching Services

Teladoc Health; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Teladoc Health is seeking a Supervisor, Coaching Services to lead a team of coaches, oversee onboarding, training, and day-to-day support, and escalate feedback to leadership. The role blends lead responsibilities with coaching across multiple products.

You will mentor staff, participate in cross-functional projects, assist with recruitment, ensure training records and certifications are up to date, and help maintain regulatory compliance.

Qualifications

• Bachelor's Degree required.
• Relevant health or coaching credentials.
• Experience with products your team serves preferred.
• Strong written and verbal communication skills.
• Ability to manage time and stay organized.
• Comfort with remote tech (MS Office, Zoom, Webex, Google Docs).

Responsibilities

• Contribute to best practices for product processes.
• Solicit and consolidate team input.
• Co-lead regularly scheduled team meetings with the manager.
• Participate in cross-functional projects and meetings as needed.
• Continue regularly scheduled shifts to support members and coaches.
• Provide mentoring, onboarding and training to new and existing team members.
• Provide input to the Manager concerning training and professional development needs.
• Gather and elevate team feedback.
• Assist Manager in recruitment and interview process as needed.
• Ensure training records and internal certification processes are up to date.
• Quality monitoring development and application.
• Includes supervision of a team of coaches.

Skills

Coaching leadership

Team coordination

Written & verbal communication

Time management

Education

Bachelor's Degree

Tools

MS Word

Excel

PowerPoint

Outlook

Zoom

Webex

Google Docs

Job description

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Supervisor, Coaching Services is responsible for managing a team of coaches and providing support to the team including day to day support of essential duties, onboarding and training to new and existing team members and escalating team feedback as indicated. Split allocation between lead responsibilities and coaching members in multiple products.

Essential Duties and Responsibilities

Contribute to best practices for existing and future product specific processes.

Solicit and consolidate team input.

With manager, co-lead regularly scheduled team meetings.

Participate in cross-functional projects and meetings as needed.

Continue regularly scheduled shifts to support members and coaches.

Provide mentoring, support, training, onboarding to new and existing team members.

Provide input to the Manager concerning training and professional development needs of the team.

Gather and elevate team feedback.

Assist Manager in recruitment and interview process as needed.

Ensure training records and internal certification process is up to date.

Quality Monitoring development and application.

Additional responsibilities as needed and outlined by Manager.

Includes supervision of a team of coaches.

Supervisory Responsibilities

Yes

Qualifications Expected for Position

Bachelor's Degree.

Relevant underlying health or coach credentials for supporting members, coaches and products.

Previous experience working on products your direct reports are serving is desired.

Assumes responsibility for professional development and continuing education to maintain knowledge and skills.

Possess excellent written and verbal communication skills.

Ability to communicate with internal and external team members according to the Teladoc culture.

Attend meetings when required online and /or in person if required.

Possess exceptional time management and organizational skills.

Comfortable with mobile and remote technology as well as MS word, Excel, PowerPoint, Outlook, Zoom, Webex, Google docs etc.

Maintains compliance with Federal, State and local regulations pertaining to training, FDA Quality System Regulation (cGMP), ISO 13485, Canadian Medical Device Regulation (CMDR), InVitro Diagnostic Directive (IVDD), and Medical Device Directive (MDD) and HIPPA.

Supervisor group works together to ensure operational coverage for products which may include on-call or weekend coverage, as needed.

NBC-HWC credential/certification is preferred

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission .

Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn .

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.