Supervisor, Clinical Care Support Specialist Teams

Medica; Minnetonka (MN); On-site; USD 70,000 - 120,000; Full time

Job summary

Medica is seeking a Supervisor to lead two Care Coordination support teams in Minnetonka, MN. This on-site role oversees referrals and administrative support, ensuring high-quality member service.

You will partner with the Clinical Care Manager to implement improvements, evaluate programs, and manage corrective plans. The position offers a salary range of $70,200–$120,400 with full benefits and a collaborative work culture.

Qualifications

• RN Diploma or Nursing degree with 2+ years in community-based services.
• Bachelor's degree in Social Work with 1-2+ years in community-based services.
• 5+ years of clinical experience.
• 1-2+ years supervisory experience of professional staff.

Responsibilities

• Oversee two teams of Administrative Support Specialists providing Care Coordination referral support and admin support to Care Coordinators.
• Provide member customer service support across Medica's programs.
• Partner with Clinical Care Manager to implement and evaluate care coordination services.
• Identify improvement opportunities and manage corrective action plans as needed.

Skills

Customer service

Leadership

Remote team management

Computer skills

Organizational skills

Problem solving

Coaching/mentorship

Team building

Education

RN Diploma or Nursing degree

Bachelor's degree in Social Work

5+ years of clinical experience

Job description

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

This Supervisor will oversee two teams of Administrative Support Specialists who provide Care Coordination referral support and administrative support to our department of Care Coordinators, in addition to providing member customer service support.

Medica's Supervisor is responsible for managing teams of care coordination support specialists for the provision of care coordination services for State Public Programs and other Medica members. The majority of members will be from our Care Coordination Products (MSHO, MSC+, ISNBC and SNBC) within State Public Programs and the Government division.

In addition, this leader will partner with our Clinical Care Manager in the implementation and evaluation of Medica Care System care coordination services, implement improvement opportunities and manage corrective active plans as needed.

Required Qualifications

• RN Diploma or Degree in Nursing (Associates or Bachelors) + a minimum of 2 years' experience in community based services, OR
• Bachelor's degree in Social Work + a minimum of 1-2+ years of community based services
• 5+ years clinical experience
• 1-2+ years supervisory experience of professional staff, including employees who are home office or located remotely; informal leadership that has included coaching and mentorship will also be considered

Required Certifications/Licensure

• Active, unrestricted RN OR SW License in the state of MN Required
• MnCHOICES Certified Assessor Training (MNCAT) preferred or ability to obtain within 21 days of employment
• Public Health Certification preferred, however not required

Skills and Abilities

• Excellent customer service skills and proven team building skills
• Excellent computer skills and ability to leverage technology to lead remote teams
• High degree of initiative and ability to work independently, and within a group
• Ability to plan, organize and prioritize work effectively, including the flexibility to accommodate frequent changes
• Strong problem solving skills
• Consultant skills to articulate business needs and translate to quality programs that result in targeted staff competencies
• Strong leadership skills

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.

The full salary grade for this position is $70,200 - $120,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $70,200 - $120,400. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.