Supervisor, Clinical Care Engagement Team

Medica; Hopkins (MN); On-site; USD 70,000 - 120,000; Full time

Job summary

Medica is a nonprofit health plan serving Minnesota and beyond. The Supervisor will lead Care Coordination and Engagement teams for State Public Programs (MSHO, MSC+, SNBC) and other members, collaborating with the Clinical Care Manager to drive quality care. Office-based in Minnetonka, MN, with on-site work about 3 days per week.

Salary ranges reflect both grade and market alignment. The role requires RN or SW licensure in MN plus relevant certifications; strong leadership, customer service,

Qualifications

• Active, unrestricted RN OR SW license in MN required.
• MnCHOICES Certification preferred or obtainable within 21 days of employment.
• Public Health Certification preferred.
• 5+ years clinical experience.
• 1–2+ years supervisory experience of professional staff.

Responsibilities

• Oversee a team of Care Coordinators and Engagement Coordinators.
• Provide care coordination outreach and services to unengaged members.
• Partner with Clinical Care Manager for delivery and evaluation of care coordination.
• Ensure regulatory and quality compliance across programs.
• Lead improvement opportunities and mentor staff.

Skills

Leadership

Team building

Remote team management

Customer service

Organizational skills

Problem solving

Strategic planning

Coaching

Education

RN Diploma / Nursing Degree

Social Work degree

Tools

MnCHOICES Certification

Public Health Certification

Job description

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

This Supervisor will oversee a team of Care Coordinators and Engagement Coordinators who provide Care Coordination outreach and services to our unengaged member population.

Medica's Supervisor is responsible for managing teams of care coordinators and engagement coordinators for the provision of care coordination services for State Public Program and other Medica members. The majority of members will be from our Care Coordination Products (MSHO, MSC+, SNBC) within State Public Programs and the Government division.

In addition, this leader will partner with our Clinical Care Manager in the delivery and evaluation of Medica Care System care coordination services, implementing improvement opportunities, managing essential care coordination duties and oversight of regulatory and quality compliance requirements.

Required Qualifications

• RN Diploma or Degree in Nursing (Associates or Bachelors) + a minimum of 2 years' experience in community based services, OR
• Bachelor's degree in Social Work + a minimum of 1-2+ years of community based services
• 5+ years clinical experience
• 1-2+ years supervisory experience of professional staff, including employees who are home office or located remotely; informal leadership that has included coaching and mentorship will also be considered

Required Certifications/Licensure

• Active, unrestricted RN OR SW License in the state of MN Required
• MnCHOICES Certified Assessor Training (MNCAT) preferred or ability to obtain within 21 days of employment
• Public Health Certification preferred, however not required

Skills and Abilities

• Excellent customer service skills and proven team building skills
• Excellent computer skills and ability to leverage technology to lead remote teams
• High degree of initiative and ability to work independently, and within a group
• Ability to plan, organize and prioritize work effectively, including the flexibility to accommodate frequent changes
• Strong problem solving skills
• Consultant skills to articulate business needs and translate to quality programs that result in targeted staff competencies
• Strong leadership skills

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.

The full salary grade for this position is $70,200 - $120,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $70,200 - $105,315. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US:

Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.