Supervisor Clinic

Virginia Mason Medical Center; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Virginia Mason Franciscan Health in Seattle seeks a Clinic Supervisor to oversee daily patient access and clinical staff, ensuring efficient, compliant operations.

You will supervise hiring, training, scheduling, and performance, coordinate inter-department workflows, and drive process improvements in a regulated environment. This role partners with management to support care delivery across clinics in the Puget Sound region.

Qualifications

• Bachelor's degree with 3 years leadership experience or a Master's Degree.
• Experience supervising patient access and/or clinical staff.
• Knowledge of regulatory requirements applicable to health care operations.

Responsibilities

• Schedules, supervises and evaluates the work of assigned staff in accordance with established procedures
• Acts as first line of escalation for all patients and assigned staff to resolve patient relations matters in a timely and courteous manner
• Supervises the daily operations of assigned support functions to ensure that activities are conducted in a timely and cost-effective manner and in accordance with professional standards, budget constraints, internal policies/standards/procedures and/or applicable legal/regulatory requirements
• Ensures patient information is entered and updated in appropriate systems and are accurately maintained in accordance with clinic policies and procedures
• Identifies opportunities to streamline current operations and implement approved procedural changes
• Oversees the scheduling of depositions/conferences with providers/attorneys billing for services

Skills

Leadership experience

Regulatory knowledge

Operational oversight

Education

Bachelor's degree in related field

Master's Degree

Job description

Job Summary and Responsibilities

As our Clinic Supervisor, you willoversee and evaluate the daily activities of assigned patient access and/or clinical staff, ensuring services are delivered efficiently, cost-effectively, and in full compliance with established objectives and regulations.

Every day you will supervise staff (hiring, training, scheduling, evaluating), manage patient access and/or clinical office services, serve as a critical liaison between departments, troubleshoot issues, and identify opportunities for operational streamlining.

To be successful in this role, you willdemonstrate expertise in supervising support staff, possess strong knowledge of regulatory requirements, and apply critical thinking to operational challenges, contributing to major business decisions with higher-level management.

• Schedules, supervises and evaluates the work of assigned staff in accordance with established procedures
• Acts as first line of escalation for all patients and assigned staff to resolve patient relations matters in a timely and courteous manner
• Supervises the daily operations of assigned support functions to ensure that all activities are conducted in a timely and cost-effective manner and in accordance with professional standards, budget constraints, internal policies/standards/procedures and/or applicable legal/regulatory requirements
• Ensures patient information is entered and updated in appropriate systems and are accurately maintained in accordance with clinic policies and procedures
• Identifies opportunities to streamline current operations and implement approved procedural changes
• Oversees the scheduling of depositions/conferences with providers/attorneys billing for services

Job Requirements

Required

• Bachelor's degree in related field with three (3) years leadership experience OR
• Masters Degree

Where You'll Work

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.